Mövenpick Waterpark Resort & Spa Soma Bay
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方

成为会员,在该度假酒店预订时:
设施与活动
生活更甜蜜的地方
会议与庆典
难忘的会议和闪耀的庆典
位置与联系方式
评价
3482 评价
A wonderful start of stay at Movenpick resort : perfect weather, large, comfortable & clean room, a smiling crew, amazing fresh food, many bars and restaurants. Special mention to Karim and his art of towel works that give us the smile every day (room 4046) 😉
bardzo przyjazny hotel animacje super tylko wszystko w językach innych poza językiem polskim mimo dużej ilości turystów z Polski zostaliśmy pominieci. bardzo fajnie animatorzy w szczególności Maria pomocna miła, polecam dla rodzin z małymi dziećmi ponieważ zejście z plaży do morza jest bardzo łagodne i bezpieczne dzieci mogą swobodnie się bawić mają swoją opiekunkę więc rodzice mogą zostawić dziecko pod opieką a sami korzystać z plaży.
We were warmly welcomed at the hotel, and the check-in process was smooth. As a nice extra, we even received an upgrade within the same room category, but with a better view. However, the room had twin beds instead of a king-size bed. When we inquired about a king-size room, we were initially told none were available, but we were promised a new room the next day. The next morning, we checked again and were informed that the new room would be ready by 5 PM. When we followed up at 5 PM, we were given two choices: either a downgrade to a room with a worse view that would be ready in 90 minutes, or a room in the same category with the same view, but only available the next day. Unfortunately, a similar situation occurred on our last day. In the morning, we asked about a late check-out and were told that no guests were expected in our room. We were offered a late check-out until 8 PM for $40, including a lunch voucher, which was a good fit since our airport transfer was at 11 PM. We were asked to confirm this at the reception at 11:30 AM. When we arrived at 11:30 AM, the staff seemed aware of the arrangement. They again confirmed the $40 fee, informed us that our wristbands would be removed at 12 PM, and even brought the payment terminal. Then suddenly, we were told that a late check-out was no longer possible because the hotel was fully booked. Of course, there is no entitlement to a late check-out, but having multiple staff members provide completely contradictory information left a sour taste on an otherwise pleasant stay. We received the lunch vouchers as promised, but when we asked if we could switch them for dinner vouchers, we were told this was not possible. A bit of flexibility and goodwill would have been expected from a 5-star hotel. Special thanks to Martinos, Nuran, and Abdallah at the reception, who were helpful overall. However, the internal miscommunication caused an inconvenience that could have been avoided. Additionally, our pleasant stay was made even better by the efforts of Amr, the security guard, room boys Ahmed and Hisham, as well as lifeguard Zayed. Their kindness and professionalism truly enhanced our experience.
Все было супер, даже покормили перед вылетом. На ресепшене помогал Abdullah и еще милая девушка Mira. Еда очень разнообразная в основном мясо: говядина, телятина, индейка, баранина, курица, перепелки. Много восточных гарниров типа нута и чечевицы. Свежие овощи-фруктф тоже есть. Десерты очень вкусные, как медовые так и сахарные. Правда то самое мороженое Movenpick за отдельную плату, и его никто не покупал за все 14 дней как мы там были. Пляж хороший небольшой как и сама территория. Весь персонал отзывчивый, добрый, не навязчивый. Вход в море пологий и совсем не глубоко. Один из небольших минуслв - это отсутвие подогреваемого бассейна. Если погода ветреная везде холодно и в море в бассейне. Аквапарк классный, есть горки и для взрослых, чтобы прям проснуться резко, так и зоны для детей. Но бассейны там тоже без подогрева.
Im Restaurant det Service sehr zuvorkommend und höflich. Besonders Haytham war hervorragend , bester Kellner. Zimmer sehr schön und sauber, dank dem Housekeeping. Strand und Pool super, Waterpark nicht genutzt. Komme gerne wieder!!!
Frequently asked questions
索马湾瑞享度假村提供 摩洛哥和土耳其浴室以及各种各样的护理室。护理项目包括:
- 皮肤护理
- 足部保养、美甲
- 蜜蜡脱毛
- 理发(女士、男士、儿童)
- 剃须
- 吹发、染色、挑染
- 角蛋白护理 + 去毛躁
- 油浴
- 接发