Mövenpick Waterpark Resort & Spa Soma Bay
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方

成为会员,在该度假酒店预订时:
设施与活动
生活更甜蜜的地方
会议与庆典
难忘的会议和闪耀的庆典
位置与联系方式
评价
3570 评价
Very wonderful for family and activities, animation team is great good food and clean swimming places nice aqua park very hospitality sruff every time
They have built a beautiful holiday village in the desert, by the sea. It should be preferred especially by families with small children. The sea is very shallow and there are constant tides. For those who love deep sea and reef, I definitely recommend participating in boat tours or diving activities.
Beautiful hotel, the sea is very wonderful and the service is excellent ❤️❤️❤️❤️❤️❤️❤️😘😘😘😘☺️😘😘😘😘🥳🥳🥳🥳
I stayed at this Mövenpick resort expecting a premium 5-star experience, but it was far from that. Here's my honest review: 1. Late Check-In & Room Issues Our check-in was delayed by 2 hours. Staff claimed housekeeping and maintenance were preparing the room. When we finally entered, the bathroom had broken fixtures, the safe wasn’t working, and the room wasn’t cleaned at all. Instead of relaxing after a long trip, our first day was wasted fixing issues that should never happen in a 5-star hotel. 2. Food & Dining Food was repetitive and lacked variety. Dinner restaurants were always fully booked, even with early reservations. 3. Aqua Park The aqua park itself was okay. But the staff constantly pressured us to write positive Google reviews and when refusing they keep Asking You, This attitude was Extremely Annoying and not to help, but just to show off in front of managers. 4. Reception & Staff Reception was understaffed and unprofessional — we dealt with the same overwhelmed person every day. Staff struggled under pressure and response times were very slow. The Front Office Manager showed no interest in solving issues also very aggressive person when he found out we were Egyptian guests. 5. Housekeeping – 0/10 Rooms aren’t cleaned unless you specifically call reception, which we weren’t informed of. Even after requests, cleaning was very slow and poorly done. 6. Room Comfort & Capacity Family room ACs were too weak for the space. No proper triple rooms — they gave us a low-quality chair bed unsuitable for adults. When we complained, they kept delaying, then said there were “no options” on the last day. 7. Animation & Entertainment Below average team with poor adult engagement. Not inclusive — Egyptian guests were clearly not prioritized or welcomed. 8. Pool Cards We lost part of our first day because there weren’t enough pool cards available. 9. The Only Pros? The location and beach were the only good things about the resort. But honestly, we could have chosen any other hotel with beach access and saved ourselves the frustration. I’m sharing this knowing they’ll probably respond with a generic “thank you for your feedback” and do nothing about it. But this was a huge disappointment, and I will never book a Mövenpick resort again. If you care about your time, money, and peace of mind — don’t waste it here.
Unfortunately, I was very disappointed with my stay. The food quality was very poor and the variety was extremely limited. The staff seemed untrained and lacked the experience needed to handle basic guest needs. Overall, the service was far below expectations. I do not recommend this hotel.
Frequently asked questions
索马湾瑞享度假村提供 摩洛哥和土耳其浴室以及各种各样的护理室。护理项目包括:
- 皮肤护理
- 足部保养、美甲
- 蜜蜡脱毛
- 理发(女士、男士、儿童)
- 剃须
- 吹发、染色、挑染
- 角蛋白护理 + 去毛躁
- 油浴
- 接发