Mövenpick Waterpark Resort & Spa Soma Bay

The 5 star hotel qualification is valid for the beautiful and large garden as soon as for the beach . Otherwise is the hotel rather 3 star one . Especially the catering . The foods are monotone and repetitive . The evening programs are missing .

We spent our holiday here, in room 2121 Mohammed was has cleaned our room day by day it was tidy and clean every day he did an AMAZING job thank you

Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner” , an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. Even worse, some staff members made sexist and inappropriate comments toward my girlfriend, which was completely unacceptable and made us feel unsafe. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights instead of 7 in this dreadful place, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did — this hotel doesn’t deserve its 5 stars. Shameful !

I’m have holidays on this hotel , I’m enjoying it . First of all I’m glad to write about stuff animation team is crazy always dance, play , show . Always with smile and they are professional I’m wanna say thanks for my free time them ! Play with kids , sport animation on the level 5 , at the evening nice djs set on the beach with dancing 🫶🏼every evening different local and professional show ! Good luck in your job

We had a fantastic stay, thanks to staff from Movenpick Water Park Resort, our room was quiet, modern, clean, excellent service, drinks and food menu. The best dinner we had was at Mongolian restaurant. Every day we enjoyed sunshine, clean sea, beach walk, quiet time at the "relax area, adults only", which we appreciate it. We want to say a special thanks to Kamel, Mohamed, Mahmoud, Yussef from the beach bar and restaurant. They had the best customer service and our holidays went so smooth because of their caring and every day smile. Thanks to all amazing team 🙏