Mövenpick Resort & Spa Boracay

This may be an overwhelming review, but it is honest and true to our values. We stayed for 5 nights at the Sol Marina Villa. THE POSITIVES: -Friendly and welcoming staff. -Transfers were smooth. Assisted us with our bulky luggages. -Thoughtful welcome spread at the villa (anniversary celebration on arrival, congratulatory spread on 4th day) -Villa interior and amenities were spacious and adequate. Interior design was exceptional, luxury beach villa vibes. -Pool and beach chairs in villa clean and relaxing. -Villa was well-cleaned on arrival, daily cleaning was good and efficient. -Beach front and walkways were well-maintained -Common pool clean and well-maintained -Pastries! All pastries from the cafe, breakfast spread. Well executed, creative flavors. Kudos to the pastry chef. -Prime location for sunset watching if you want to see the horizon without distractions in the periphery. -Had comment about insects in the villa, and exterminator arrived with organic baby-friendly insecticides/ repellant. NEEDS MAINTENANCE/ REEVALUATION/ IMPROVEMENT: -Landscaping of the Sol Marina Villa -Wrong luggage arrived at the villa. -Placement of socket behind microwave. Difficult to insert plug of coffee machine, heater, and microwave. -Towel card policy. Guests should just be enjoying their vacation and not constantly be minding about towels! -Chocolate hour. Selection was underwhelming. Watery chocolate sauce. We just went on the 1st day and never returned. -More protein selection for breakfast. -Little to none seafood selection for a beach resort property. -Always had to call staff to refill coffee beans, milk, water, ice on coffee stations. These are high-traffic areas during breakfast. Management should be pre-emptive with this. -Shuttles to Station 2 should be by the hour, at least on high-traffic times. -Linen for face while on prone position at the spa should be soft and non-irritating. Had to request replacement for a softer cover. -Had appointment at spa for 2:00pm and informed me I can arrive 30 minutes prior to use amenities. Spa was still closed when I arrived 1:30pm, staff says because it opens at 2:00pm. -Lock at the main gate of the villa dysfunctional. Anyone can access the villa, security concern. -Better lounge areas in the Sol Marina Beach Club. Too cramped, not relaxing. THE NEGATIVES: -“Mabuhay! Thank you for calling……”. That’s the only pleasing part of their communications. The rest is failed organization and information relay to whichever department. -Six follow-ups to open the villa pool lights and bubble pool. -3:00-hour waiting time for room-service. Had plans to avail room-service for several dinners, but had to cancel succeeding dinners based on our first experience. -Several requests for dishes to be picked-up after in-room dining. One time dishes were just left until the next morning -Reception area had displeasing smell. Salty musky stuffed? I cannot point the specific smell, just displeasing. -Communicated more than a month prior arrival for sunset picnic with confirmation, just for them to turn us down on arrival since they will be holding a Halloween dinner. We then reserved seats for the Halloween dinner, but got cancelled since there were only a few reservations for it. Frustrating. -It all boils down to problems in communication and organization. FINAL THOUGHTS PRIOR DEPARTURE: We considered Movenpick Boracay because it is the only property in Station 0 with a spacious villa with private pool that’s nearest to the beach front by walking. The villa was definitely the highlight of our stay, but it speaks more of the architects, engineers and designers. Service definitely needs improvement. Communication and organization should be reevaluated or perhaps restructured. The Food and Beverage team was the biggest disappointment. If you want a vacation where you don’t want to constantly follow-up on things, or if you have planned activities months in advance and risk cancellation on arrival, or worse, confirmation but not actually booking/ reserving, DO NOT stay in this property as they may disappoint you (as of writing November 2024). PS. We went to the property to the right of Movenpick (when facing the sea), availed restaurant and spa services, and we have definitely compared a profound difference. Sad to say, it made us more excited to return to Boracay to visit that property instead of this one. Just sharing because that was our honest thoughts before departure. All the best. Peace and love ya’ll.

Dined at The Market for dinner with family. Food took a bit to arrive, but the quality more than makes up for it! Myje was serving our table, and he was outstanding all throughout the dinner service. 🫶🏼 Highlight was the chicken inasal as it tasted amazing! Tried a bit of the lechon kawali as well and it was good too!

The hotel is very nice located on the silent and calm part of the island, but if you want - there are shuttles to the white beach all the time. I am charmed by the service - very polite and nice. Special thanks to Renee from the Market restaurant, with her beautiful smile 😊 and to Carl - the communication was fluent.

The food was great and Carla who served our food is very friendly and efficient in what she does. The restaurant is clean and gives you a chill vibe. All staff are very accommodating and approachable.I would highly recommend to visit the restaurant “the Market “ when you visit the Movenpick resort

We all had amazing experience at Movenpick. We booked four rooms and at first they were having issues with the booking but was resolved right away. Staff was sincerely apologetic for the inconvenience and the wait. Everyone we dealt with was helpful from Welcome Center to Front Desk and Guest Services. Myje from the Market Restaurant was extremely accommodating and helpful. We could tell that he is very dedicated to his work. Hazel from Guest Services was superb and helped me locate someone off property. Such unusual request but she was able to assist me. Her resourcefulness and willing to help attitude made a big difference!!! Even servers at the Sol are all so nice. They make you feel like you’re a regular customer (it was our first time there!!!) Raymart at the boutique store was extremely honest and pleasant and even told us where we could find similar (but not same brand) items at the mall outside of the hotel. But we ended up coming back and buying from the boutique for a more quality product. I commend management at Movenpick for employing such hardworking and very respectful staff. They are all welcoming and make guests feel at home. Will definitely return to Movenpick!!!