Mövenpick Resort & Spa Boracay

I was looking forward to staying here after staying in Station 1 (Hennan Prime) since a few friends are staying here for the 2nd time. I've stayed in Boracay in different hotels, and this is my least favorite. It's so hard to justify their price if the value is average. There are redeeming qualities in this hotel but i'll start off with the negatives first. ROOM was very mediocre. I've stayed in 3-4 stars that a whole lot better than Movenpick. Yes, it was spacious but its old and not modern at all. It smells like wet clothes too. The furniture's old, the TV small and the bathroom ancient. NO COFFEE MACHINE... They only have a kettle and powdered coffee. We moved from Hennan Hotel (4-star hotel) and they have a Nespresso machine and moving here with just powered coffee. My boyfriend was very disappointed. He drinks coffee throughout the day and not only during breakfast, so this was a shock for him. The resort itself is big but not as grand and luxurious as it shows in photos. The hallway is depressing, no plants or decorations at all. Wide selection of pastries during breakfast and that's the only good thing. Savory dishes are way too salty and not much selection of fruits. Positives.. We celebrated our godson's birthday by the beach and the hotel arranged a lovely picnic style set up. Food was really delicious, the staff (Myje) was very professional and helpful the whole time. Food wasnt served all at the same time only because it was just one staff doing everything. Management should fix this. Customer service is top notch. Staffs were all attentive, friendly and accommodating. I will only recommend this hotel if they revamp/ upgrade their rooms. Side note... Not the hotels' fault but guests needs to know. The beach in station 0 (where Movenpick, Crimson and Shangri la) is not as nice compared to the white beach in station 1-3. I wish I knew this before considering this hotel. Yes it's private and not much people but the quality of sand and water is not as pristine.

I’ve made the best decision to celebrate my wedding in Mövenpick. The staff go beyond my expectations. I could not find any words to describe how grateful I am. In regard with room and amenities experienced I would say it was truly a world class service. The room was exceptionally clean and relaxing. The food was superb too! The pool and the beach were something to look forward too if you want to escape any chaos. It feels like I was in a different island. My husband and his family traveled from overseas and they were really refreshed after our stay.

The customer service is excellent. From the day we arrived we were served by Jonas at the bar. Arnold made sure our food and service was excellent from morning until night. We enjoyed the spa as well. The special 90 Minute massage was just what we needed after the long flight from the US. The atmosphere, rooms, gym , pool and private beach make this property very desirable. I will recommend to my friends in the future.

The service was excellent. The hotel staff was first class, they are always polite and positive. The hotel is super clean and beach was amazing. Transportation to the city was always on time. I will recommend this place to all my friends. Thanks

Our stay at Mövenpick was a mix of positives and negatives, with some clear areas for improvement. The Accor membership program, particularly the transition to Accor Plus, was confusing. The app initially displayed 31,000 bonus points as part of the general Accor program, but these were later reduced to 7,000 without clear explanation. It was unclear which benefits belonged to the standard Accor program versus Accor Plus. Additionally, only the most expensive Accor Plus option was promoted, with no effort to suggest a more suitable plan. To make matters more confusing, the benefits of Accor Plus differed significantly from those in other regions, such as the Philippines. The welcome drink was another disappointment. The letter from the Duty Manager promised, “1 drink of your choice, excluding vintages, champagne, and spirits,” but the actual options were far more limited. Fresh juices or smoothies were not included, and the drink was only available at the bar, which felt restrictive—especially for a two-week stay. On the positive side, the hotel has fantastic potential. The beach and pool areas are outstanding, offering a great space to relax. The staff is friendly and attentive, cleanliness is good, and breakfast is enjoyable despite occasional crowding. The Accor program and the hotel itself are both very strong products with great potential. However, it’s unfortunate that misleading or unclear information, especially around memberships and promotions, detracts from the overall experience. With better communication and attention to detail, this could have been an excellent stay instead of an average one.