Mövenpick Resort & Spa Boracay

I had an absolutely amazing time in Movenpick. I was introduced to Mark Morales, one of the entertainers there and his hospitality and genuine passion for serving others made this a memory I will never forget. He ensure I was always looked after by the staff and provided me what felt like a VIP experience. I cannot fault the service and hospitality.

I was not overly impressed with our stay here. I have stayed in 5 star resorts before and this just did not match up. I emailed the hotel my complaints privately as I did not want to publicly post my disappointing review, however after emailing whilst I was still at the hotel on 2nd January, I have still not heard a response (10th January), so am now posting publicly. This delay in response I feel reflects the standard of the hotel in general. Breakfast: Service was slow; there were no fried eggs at the egg station so I placed an order for one - it took approximately 15 minutes to receive, arriving after the rest of the meal was finished. The fruit was covered in fruit flies. Coffee service was also slow despite the restaurant being quiet. Pastries and bacon were good. Amenities: Sun loungers at both the pool and beach are non-adjustable and uncomfortable. There are limited loungers around the pool, with few umbrellas available. WiFi does not extend to the beach area. Rooms: The TV remote malfunctioned, continuously scrolling through channels unless the batteries were removed. The room’s electricity was unstable, with lights and air conditioning frequently cutting in and out. Shower water pressure is extremely poor and is only semi powerful if you have it on cold setting. Room was cleaned but towels not replaced - a note was left apologising saying they will bring them later but this never happened. Shower gel not replaced and was empty after room service. Difficult to get hold of reception from the room The beds are comfy The former 2 issues were fixed promptly by staff when I told them at reception which I was grateful for. General: Airport transfers are expensive. The shuttle service runs infrequently (every few hours) has inconvenient timings, and limited capacity, often becoming fully booked. Overall, the hotel feels very run-down and in need of refurbishment. Sewage smells when walking around the hotel but this was only occasionally Tuk-tuks are available - to Station 2 it is 300 php Dirty beach towels both days (appeared as though they are stained with something like fake tan) Service was also slow at the sol marina beach club Cannot get a drink anywhere in the hotel after 9:30pm as no bars were open. Pool bar was not open despite this being advertised as a service Location and private beach are beautiful Staff are very friendly While I am not usually one to complain and understand that minor issues can occur, the accumulation of these problems was disappointing—particularly when compared to other five-star hotels. The experience did not reflect a five-star standard or provide a smooth, comfortable stay. The highlight was the complimentary upgrade from a land transfer to a boat transfer from the airport, which was a thoughtful touch. Unfortunately, this positive first impression was not sustained upon arrival at the hotel

Amazing staff, who are very helpfull and kind. Beautiful beach and pool. Both are very clean and relaxing. A great atmosphere! The food is also very tasteful and amazing. We had a very nice experience here and would come back! Would highly recommend staying here!

Beautiful hotel, and location. A wonderful place to relax on holiday. Very kind and helpful staff. Always there to make your stay as best as possible. Shoutout to Myje.

Wonderful stay at this Resort. Extra special thanks to Oli from the Market Restaurant who made our breakfast so lovely!!! She had always an honest beautiful smile on her and fulfilled all our wishes. Also special thanks to Rey from Operations! Was really nice meeting you! Salamat po!