During my recent sojourn at this purportedly luxurious establishment, ostensibly for the purposes of a high-end travel program, I regret to report that my experience was nothing short of abysmal. While this hotel boasts a five-star rating, a designation that may be reflected in its architectural grandeur, the quality of service falls woefully short of such lofty expectations. The culinary offerings, far from being the gastronomic delights one would anticipate from a prestigious hotel, were repetitive and uninspired. The menu's monotony was matched only by its execution, leaving much to be desired for even the most forgiving palates. Perhaps most egregiously, the cleanliness of the accommodations was shockingly subpar. On two separate occasions during my stay, my quarters were inexplicably neglected, left in a state of disarray without so much as an explanation or apology. The absence of basic amenities such as a toilet brush or proper waste receptacles (save for a solitary bin in the lavatory) further underscored the hotel's cavalier attitude towards guest comfort and hygiene. The front desk staff, far from embodying the attentiveness and efficiency one would expect from a luxury establishment, displayed a level of indifference that bordered on contempt. Even when faced with a growing queue of patrons, the receptionists seemed utterly disinclined to expedite their processes or offer any semblance of urgency in their duties. In summation, while the hotel may lay claim to a five-star rating based on its physical attributes, the quality of service and attention to detail fall dismally short of such a prestigious classification. It is with great disappointment that I must advise potential guests to approach this establishment with considerably tempered expectations, lest they, too, find themselves victims of its myriad shortcomings.

It was my first time in Morocco . My husband book this beautiful Hotel. Me and my husband had so much fun. Food was amazing, staff are very friendly, the ambience of the hotel was expectacular. From the security and Bell boys who assist us , From the Front desk who accomodate us from last minute . Mr. Mohammed(not so sure if thats his real name? ) But anyway . Thankyou so much for your help. And from the restaurant Ms. Naima ,she is a very sweet person and very welcoming . She make our dine especial. As a filipino ,she let me try the specialties of Moroccans. She let us try different kinds of pastries which is soo good. We stayed for 3 days and 2 nights . Its just very quick .. I fell inlove with those moroccan teas . .. I even tried the Hammam for the first time. Thats very amazing. I fell inlove with the culture . We had a espectacular sweet and quick trip in Morocco.. We will definitely back . Thankyou somuch ..

My husband and visited Marrakech for the first time and had an amazing experience. We found our stay absolutely incredible and we would like to thank the staff at Movenpick Hotel for making our stay so wonderful. We already had a deluxe room booked but upon arrival we were pleasantly surprised that we were upgraded to a beautiful luxury suite. This room had a balcony overlooking the swimming pool and a lovely floral terrace which was absolute stunning. The hotel itself is breathtaking and decor is outstanding. The complex itself is huge sporting restaurants, a hairdresser, shops, museum/ gallery, restaurants, bars, cafe/shop and much more. There is never a dull moment in the hotel and everyday we found somewhere new to visit. The bar area both indoor and outside were really relaxing and service was excellent at all times. I loved the music and vibe, it was not too loud and it was very relaxing. Staff were always acknowledging us and ensuring we were comfortable. I felt this touch was very personal and appreciated it as it made the trip extra special. The breakfast was my favourite as there was so much choice and staff always went out of their way to help. We would like to thank Sammi and his team for the most generous hospitality, the service they provided daily was outstanding! The swimming pools were clean and tended to regularly. I have previously mentioned the spa service and how wonderful the massages were, it was hard to leave the complex after feeling so relaxed! Najia has magic hands and made us feel very special! The hotel has taxi’s outside so it’s easy to get around. There’s a really good dessert place opposite the hotel (2 mins walking distance). Concierge staff are really helpful and will arrange excursions, chauffeur service and provide maps and advice/ guidance on restaurants and local attractions. They will also provide money exchange when needed. This service was invaluable for us and it was very much appreciated. It was my husband’s birthday and the staff all ensured he had a great celebration. The little extra touches like the birthday decorations and staff singing Happy Birthday made his day! Things to note- busy seasons means more people and crowded areas in the restaurants and pools. This should be expected and staff try their best to accommodate all. We had no issue with anyone speaking English in fact all staff we spoke with (apart from housekeeping which was understandable broken English) we had no problems at all in communicating. Also, it pays to be nice to staff, they work hard in this hotel and deserve the extra tip! Confirm a price with taxis before getting in, there will be no problem getting around and you don’t have to worry about hidden charges. We could go on about our time at the Movenpick however sadly, like our stay it has to end. We would like to say a very special thank you to the beautiful Lamia for being so kind and helpful, Saad for being so knowledgeable and helpful always ensuring the very best service (and a fully charged power bank!), Anas again for ensuring we were always happy and comfortable, the housekeeping for always keeping us hydrated and our room spotless and finally of course the very sweet Mohammed for making the most amazing Morrocan tea for us! He was so genuine and kind. Good luck with your marriage Mohammed and hope to see you again. Thank you again to all for making our stay so wonderful. We will be recommending the hotel to family and friends and most certainly will visit again! We wish all of you the very best regards!

The hotel is clean and spacious with plenty of sunbeds around the pool areas. Staff are courteous and friendly especially at breakfast, Nouhaila who is so warm and friendly on the reception area for breakfast. Sami the chef is very attentive and friendly to accommodate any dietary needs. Overall this is a lovely hotel it can be busy with clients from the nearby conference centre. However the staff are fantastic with everyone. This was our second visit and hopefully we shall be back. I also visited the spa the staff were knowledgeable and helpful with decisions to my treatment and it was impeccably clean and comfortable. Highly recommend a visit.

Amazing hotel with good service and friendly people. We went to the spa and we had an amazing massage from Naija, she is really nice and friendly. Definitely coming back especially to the spa for the amazing spa for a message from Naija. Highly recommended!!