Mövenpick Casablanca

I had a wonderful stay at Mövenpick Hotel Casablanca. Everything was perfect — the comfort, cleanliness, service, and overall atmosphere. A special thank you to the Guest Relation staff, who was truly exceptional throughout my stay. Always kind, professional, and attentive, with a warm smile that makes you feel at home. You can really tell she loves her job and cares about the guests. Thank you for your kindness and support — you truly make a difference! I highly recommend this hotel and will definitely come back.

Warning ** Backpackers Hotel ** If you like to be stressed out, then stay here! The worst possible stay I have had in 20 years! NO Air conditioning working, I changed my room multiple times and still there was no AC working. The engineer came to repair the AC, however all he did was push the temp up and down several times and that was it. Not exactly technical he never returned and when I asked him later on whats going on, he said it was fixed! Nothing of the sort… NO AC! As a Platinum Accor member, no amnesties were given not even water in the room. I requested water several times and in the end, went to buy some myself from the shop outside. The iron was from the 1970’s with some of the electric cords visible and deep cuts in the earth cable, had I not seen this and plugged it in, I would have had an electric shock. The bathroom was dismal and no way this hotel can say they are a 5 star! Its really impossible. You need to use all the towels on the floor to keep it dry because the glass is missing the rubber seal from the bottom, so all the water seeps out, this was present in all the rooms. The service is absolutely zero, breakfast is a waste of money. The valet could not find the car for 20 odd minutes only to tell me he parked it in another street and gave me directions to the car. I moved hotels to the Marriot Courtyard, absolutely spot on! No issues and they went above and beyond to accommodate me, even I am not a Bonvoy member but for sure shall be! I am expecting some form of lame excuse from the hotel, as after I checked out they wanted to resolve the issue! A little too late! You lost a customer, not that you care. For sure I shall take this up with Accor as the hotel falls far beyond the expectations, even the Ibis has better rooms and better service.

Not my first time staying in Movenpick, but the experience is always great. In general, great attitude from the staff, reception, cleaning, restaurant. Special word for the staff in rooftop restaurant and pool, all of them are very professional, Mr. Hassan is the heart of the place. Always a pleasure. Thanks!

The hotel is perfectly located and has the kindest staff ever!!! The food is high quality and is such a pleasure to drink cold Casablanca around the rooftop pool. Rooms are clean and have great climate control. The restaurant and bar work until midnight!

A terrific hotel to relax and unwind. The concierge & front desk staff super helpful, Hassan’s roof top bar staff polite and efficient and the buffet breakfast was just what you need to tackle a new day. No stress hotel, good location and comfy beds.