This was my first stay at a five-star property in Marrakesh, and the Movenpick did not disappoint! The grounds were absolutely stunning, with beautiful landscaping and multiple pools perfect for relaxing. The breakfast buffet was incredible, with a wide variety of options every morning. Huge thanks to Chef Sami and Mostafa for the delicious meals that started our days off right. Our hostess, Nouhaila, greeted us with warmth, and Mohammed, the tea server extaudinare, created an unforgettable tea experience for us every time we had tea...which was multiple times a day. The star of our stay, hands down, was Lahcen, the Guest Experience Manager! He provided Top-Notch Service! His bubbly personality and willingness to assist with ANYTHING were key to making our trip exceptional! When one of my clients had a challenge during check-in, Lahcen quickly stepped in and resolved everything, going above and beyond. This definitely made my client extremely happy! As a travel company owner, having someone like Lahcen on the team, who can problem-solve with a smile, made all the difference. While the overall experience was fantastic, some of the rooms could use a bit of updating to match the five-star standard of the rest of the property. However, this didn’t take away from the luxurious feel of the hotel, which my group and I thoroughly enjoyed. With the beautiful grounds, excellent service, and convenient access to multiple restaurants, it’s a property I’d gladly return to. We’ll definitely be back, and I’m sure my clients will, too!

The best thing about this hotel was the staff. From concierge, check-in, bellman, security, pool staff, housekeeping and staff at the Kids Club - everyone was friendly, attentive and always eager to help. The grounds were very well kept and lobby was vety grand. Unfortunately, the rooms were quite worn out and needed deep cleaning. Yes, housekeeping staff kept our room tidy every day but carpets and bathroom floors were pretty stained. Location - walking distance to M Avenue and Menara Mall, so lots of restaurants close by. All in all, not bad but for the price Im not sure I'd stay here again.

A truly awful experience! I stayed here with my friend who arrived separately to me. On arrival I was told I needed to pay the total amount of £600, up front, not realising that my friend who is an Accor member, had already settled prior to arriving. Once we discovered the mistake, we reported it and were told that no mistake had been made. The next day we met with the manager who apologised and assured us that one of us would be refunded within 7 days. Its is now 3 weeks later and we have received nothing, despite multiple follow up emails in which we’ve been told ‘the money is on its way! We were even asked to pay a third time upon checkout!!!! Additionally, a couple of nights into our stay, we got home from dinner and could smell burning throughout our floor. Please see photos of the vacuum that had clearly caught fire at the socket and had just been left. I went straight to reception to report and no one seemed to know what I was talking about or care. What is more concerning than the faulty electrics, is that no smoke or fire alarm had been triggered by it. The issue was resolved by them closing the door to the room with the charred socket! Further to the above I have also attached further photos of the poor quality of service - Coffee and tea station not replenished, on arrival there were empty coffee sachets just left and no bottles of water No hand soap in the bathroom dispenser for days The carpet was full of hair and had clearly not been vacuumed for a long time Housekeeping only ever half made the beds One bathrobe and one drinking glass for 2 people We waited in a queue of people for 15 mins to get a towel for around the pool Once round the pool no one came to take a drinks or food order Rude unhelpful staff The only one positive was a decent gym I am still waiting for my £600 back for a stay that was not worth even half of that. If you want a true experience of Marrakech that offers quality service and a beautiful clean environment, stay in one of the 5 star riads instead, you will only regret staying here.

This is a lovely luxury hotel we enjoyed our stay. I kept getting lost it is so big which kept the staff amused. Staff very helpful and friendly. Pool side bar has great food during the day and in the evenings. Tapas in the evening was excellent. Would stay here again.

Had a wonderful stay at the Movenpick Marrakech! Najia was wonderful at the spa. She gave my husband and I an argan oil massage that was heavenly! Merci Najia! Saad at the concierge desk was very helpful with a hair dryer issue we had and reservations with local restaurants. Thank you Saad! The grounds are breathtakingly beautiful. They were trimming the lavender bushes this morning and the aroma was sublime!!!