Much as the hotel was attractive enough it certainly is not a 5* The biggest complaint that I would have is the poor running of this hotel. It is a large hotel but the reception area is far too small. There is always a queue and it is difficult to get through to them on your room phone. The reception staff, in my opinion are lacking in basic training such as greeting the guest in a pleasant manner and being able to attend to matters in a quick and efficient manner. I was meeting my daughter there and was directed to a room when I checked in. I noticed that it was a double instead of a twin ( that had been confirmed when I checked in) and so rang reception. I was told someone would be up to take me to a new room …. An hour later and 4 calls with further promises of someone coming, my daughter rang to say she was in the room and where was I ! We managed to find each other with no help from the hotel and though I complained about being left for an hour, on no occasion was a follow up or proper apology offered. A glass of wine around the pool took 45 mins to come and on another occasion I rang reception 3 times in the space of an hour to ask for water ( this should have been left during servicing of the room) I was told each time someone would be “straight up” but no one ever was. We then had to go out for dinner and so stopped at reception to ask about the water. The receptionist was actually speechless- he was gormless and he had to go off to find someone who likewise did not really know what to say. I just said can you not just get someone to put water into our room- it’s not difficult - what is the problem Absolutely useless. There are more occasions where reception/ concierge/ guest relations were so unhelpful. No one seems to be able to make decisions and frankly there is clearly little training and too few receptionists. When I checked out I wasn’t even asked the normal “ did you enjoy your stay ..” etc I am writing this review with a hope that the hotel reads it. It needs seriously looked at I travel a lot but I would not stay at a Mövenpick hotel anywhere in the world after my experience here sadly.

The temperature is currently 62°F and is expected to drop down to 53°F tonight however, my room has no heat. I’ve called the front desk and service several times and they told me there was no heat throughout the entire hotel. I had asked for extra blankets just to be bought a half a blanket for the bed not even enough to fully cover a person. The front desk and service to the room is very slow. They seem more annoyed that I’ve called multiple times, after waiting over a 1.5 hours, because I’m freezing in my room I will not recommend this hotel.

Beautiful and stunning hotel, but truly terrible service - Queuing for an hour to check in - Room service impossible to get in touch with - Rude reception - Expression of lack of trust of customers by some staff - Much too expensive for that sort of service

Currently staying here . First impression of the hotel is very positive.. hotel is lovely and staff are very welcoming but service by the poolside is diabolical .. you have to wait more than 30/40mins to place food or drinks orders. Only one staff serving the entire pool area while 6/7 staff standing around manning the sit in area . Even when you request to place an order numerous times , no one comes . Breakfast gets chaotic at weekends and it’s evident on the staffs faces . Very abrupt and stressful vibes . No menu online on display or available for restaurants . It’s very disappointing as I had really liked the hotel on day one .

This hotel was booked for us by our agent as a luxury 5 star hotel, superior room with balcony. We wanted it just for our last night close to the airport before our departure. When we initially arrived it was very luxurious as we entered, large and well very grand and 5 star. Then we arrived in what we can only describe as a 3 star room, carpet worn in places (as they also were in the corridors upstairs). The 'balcony' had two chairs and a table, but area too small to use comfortably. Very busy everywhere, expected in such a large hotel, however it was being woken from 4am onwards by people noisily arriving/departing in corridor outside, then the peacock on a roof top opposite started their very distinct calling every few mins for hours on end. Breakfast buffet style in the very large dining room had very good choices, however again very busy trying to get things that had to be replaced, staff were doing a very good job on that however it was such huge demand by so many people. I certainly wouldn't stay again.