AVOID - stick to other 5 star hotels in Marrakech that understand what hospitality is! Decent property let down by atrocious front desk. Check in a total nightmare and not able to accommodate simple customer requests. Real disappointment to the start of what was supposed to be a holiday to celebrate and make memories.

Probably few would afford to stay but it is worth to Visit for very beautiful interior and design. The attached MFF Café provides tasty cakes, coffee and various tea sorts. That is a nice place: in late afternoon the variety of cakes is ending.

The most poorly operated reception service you could possibly find. Worst thing is they don’t care. You will wait hours for your room key. Don’t bother that won’t be right when you get there either. Call concierge call reception go down and talk to them….you’re wasting your time.

The hotel looks great from the outside. Rooms are nice and clean. Service is dramatic. Both check-in and check-out are unacceptably long. Excluding the waiting time for queuing, the procedures took over a quarter of an hour for 2 persons sharing a room. Employees typing on their computers forever to seize the date, whereas in other hotels of the same ACCOR group in the country (Essaouira) procedures are extremely fast and customer friendly. On the second day, we tried the buffet for dinner, arriving 1 hour after opening and long before closure. Dishes were limited. 2 of the serving staff totally unprofessional. Brought glasses which were not clean and were changed by the third member of the staff. A relevant quantity of the plates were already empty or close to finish and were not replaced. Especially interesting was a large plate of paella, with half the rice remaining, overdry, with a couple of clams remaining on top as well as half a shrimp with just the head left . Was there unchanged between our arrival and leaving. Just a rip off for 38 € per person. Valet service ok but on the slow side. Good team at the bar service. Friendly and efficient. At 6 am, operator not joinable on the phone. I tried several times but nobody took the line. I had to walk to the front desk to ask for a pick-up of our luggage. Just a shame for the ACCOR group which most of the time runs their hotels in a very professional way.

The service at the Mövenpick has been exceptional. Everyone has been incredibly welcoming and attentive to our needs throughout our stay. A special mention goes to Sami, Zuhair, Mohammed their dedication and hospitality have truly stood out. They have gone above and beyond to make our experience unforgettable.