Besides being located well the service and quality of this hotel is average at best. The service is underwhelming and the staff is often rude and unhelpful. I would suggested numerous other hotels in the area that are less expensive and superior!

We enjoyed our couple of nights at Mövenpick Hanoi, but found room a bit dated, and the new outdoor pool not that enticing. The restaurant was expensive with the food being average, but over all the location was good and service excellent. Would not recommend going out of your way to visit the 5pm chocolate buffet

The hotel is located within the short walking distance from the infamous Hanoi Hilton prison. It is a huge modern building with a relatively small driveway. The reception area is equally cavernous with few seats available. The check in was swift and efficient. There are only two lifts in the hotel but they were very swift. There is a pool at the hotel, which looked rather presentable, although we hadn’t any time for it being busy exploring this magnificent city or going on trips. The hotel was running a free Chocolate Hour tastings in the early evenings (next to Lounge 83), with a generous varieties of chocolate, which was a lovely touch. As we were using the hotel as a base for various trips across north Vietnam we stayed at different rooms of similar class. Rooms were all bright and airy, full of mod coms with very comfortable beds and plenty of seating and wardrobe space. All offered great views over the city. Coffee-maker and a kettle were provided. Fresh milk was available upon request. Bathroom was of standard size, with a bath tub and walk-in shower. Good water pressure. For some reason, there was a glass wall, with blinds, facing the bedroom. There were bathrobes and good quality slippers provided. WiFi signal was good. TV offered a rage of English-speaking channels. We dined at the excellent O Macanese restaurant, on the ground floor, that served delicious blend of Portuguese and Cantonese cuisines as well as at the Mangosteen, located in the breakfast room. The food and service were outstanding in both. Breakfast was excellent, with a large variety and excellent quality of dishes. The staff were well trained, they remembered our preferences and were only happy to assist, with a smile. Overall, we had a very enjoyable stay at Mövenpick and would find it very hard to find any faults with it. Highly recommended.

Stayed here for 2 nights at the start of Vietnam tour. The hotel was outstanding, situated on the centre of all the hustle and bustle of the city and walking distance to the lakes. Rooms are spacious, exceptionally clean and beds super comfortable. Breakfast was amazing so much choice from traditional Vietnamese food to egg station, continental buffet and so much more. There is a lovely swimming pool and 2 bars. During happy hour 5-6pm drinks were half price and a small sweet buffet is available. All the staff were friendly and very helpful. Highly recommend the Mövenpick.

I generally write “good but please fix A, B and C” reviews. This one, however, is glowing. My taxi pulled into the Movenpick to drop me at a restaurant and the doorman greeted me politely. “We have Chinese and French”. Didn’t sound right. The restaurant I was looking for clearly wasn’t in the hotel. The doorman kept trying to work with my Vietnamese pronunciation of the restaurant name and helped me login to the hotel wifi so that I could call the dinner organizer. “Please sir, come inside to make your call”. He knew by that stage that I wasn’t a guest or headed for a hotel restaurant but he was charming, cheerful and extremely helpful. If the rest of the staff is half as attentive as the doorman I would sincerely endorse the Movenpick. Good location too. Right across the street from where the taxi should have delivered me.