Mövenpick Hotel Hanoi
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Absolutely the worst start to any holiday. The hotel was shut and the staff didn't inform us or the party that we booked through. It was in a fantastic location and was reasonably priced. We spent two days of our precious holiday looking for a similar hotel and couldn't find it. Their lack of professionalism ruined the start to a holiday that we had waited two years to take.
on the way back to this hotel but received infor that they closed for renovation. really want to see the comeback on Sept with outdoor pool. i've been here 3 times in 2021, during Covid period. Even they cut off number of staffs but the service was excellent. Sometimes no bellman as they were busy with other guests, but after that, they tried the best to give good advise for travelling in VN during that time. Receptionist was more than a staff, they are friendly and treated me as a family member. breakfast was little options but was good so far. Cant wait to comeback for Xmas. Special thanks to Mr. Josi, Mr. Thang & Ms. Huyen (Grace) for a happy stay
I loved staying at this hotel for the proximity to everything, lovely safe neighbourhood. Some downsides included super slow or bad internet connectivity and the staff sometimes was unable to call me cabs quickly when needed because they stuck to their own cab company until pushed to ask for quick service.
Many times I cross the hotel before and this time I have chance to stay with very short time. But impression in my heart is friendly & very staffs, good place and fine decorating furniture. For future I will explore other Movenpick in Cam Ranh or Phu Quoc in 2022-2023 with my family.
In fact it was an incredible story during the peak of the pandemic Covid 19 I happened to travel to Hanoi and unfortunately i was stuck due to domestic airlines stopped. But during these 100 days the hotel became more than home and all the staff be more than family. From the GM mr Nicolas to every staff were took care as family from the food , hospital visits , arrange transportation words will be short to explain how much it was valuable and supportive. I can assure that no where I could experience such home and family when you away