We had a wonderful stay at the Mövenpick Hotel Hanoi and the customer experience was wonderful from end-to-end. Upon reaching the hotel we were warmly greeted by the reception team who had some welcome drinks and seamlessly checked us in. we enjoyed the view and our drinks from the Infinity bar. The reception staff looked after us well during our stay with exchanging currency for us. We would particularly like to recognise the concierge Huyen Tran who was truly remarkable with her customer service to us during our stay. She provided us with a wealth of information, guidance and handy tips for our stay in Hanoi. She gave us the timetable for Train Street and the recommended bar/restaurant to get a great view, recommended a number of shops where I could find a particular t-shirt that I was after, helped us with multiple currency exchanges, found my wife’s lost sunglasses that she had left in the ground floor bar and had then returned to our room on top of the mini bar, retrieved my wife’s scarf that she left at the poolside bar and had it waiting for her to collect. She even had bandaids for me to patch up my wound when I had cut my hand. Huyen, thank you so much. You were truly a delight to talk with and are truly an asset to the Accor group. Facilities wise, there was a lovely pool with the really cool Cabana Club bar next to it on level 4. Mangosteen restaurant put out a great breakfast buffet every morning with plenty of local, international and traditional breakfast options in a fine dining setting. Lounge 83 on the ground floor had really comfortable couches and a classy intimate setting playing soothing music in the background. Every day at 5pm they had Chocolate Hour where they put out a chocolate fountain and plenty of sweet treats all for free for hotel guests. The Classic King Room that we stayed in was very clean, well appointed with great amenities. The two most important things about the room were well addressed. First, the bed was so comfortable that we had a good night’s sleep and felt well rested. It was like sleeping on a cloud. Second, the shower had excellent water pressure, regardless of whether you used the traditional shower head or the rain shower (which was my preferred option), was instantly hot and was quite spacious. Feeling clean and feeling well rested are two of the most important aspects in my opinion. Location-wise, the hotel is very conveniently located a few minutes walk from the Old Quarter, about 10 minutes walk from Train Street, 10 minutes from Lake Hoan Kiem, and only 200 metres away from one of the best restaurants in Hanoi which is Quan An Ngon. Every staff member that we interacted with at the hotel was friendly, helpful and a joy to be around. We really enjoyed our time at the Movenpick and look forward to returning there in the future. Thank you to the Movenpick team (and in particular Huyen) for a wonderful experience.

I came for a 4 day business trip and was very pleased to have chosen the Movenpick. The location is great and there are several excellent restaurants in walking distance Service is very efficient and friendly. Breakfast was great with a wide choice of Western and Asian food. I had one evening meal in the coffee shop which was fine. Rooms are comfortable, agreeable and well equipped. The gym is a bit small, but fine. There is a sauna which I didn’t use I paid about $140 US a night including breakfast on a prepaid rate with Accor membership which I think is good value I am a frequent traveller and usually find something to complain about in a hotel. I really can’t say anything negative in this case😊

A wonderful hotel. It is a haven in the chaos of busy Hanoi. It is well located with many options surrounding it also very clean, all as advertised. The staff are also fabulous. We were there as part of an organised tour. I don't agree that I need 200 characters to submit a review

The Mövenpick is conveniently located close to train station. Room was good size and comfortable, however I did find the mattress too soft, and no choice of pillows , just all soft. At check in, there appeared to be confusion that a double bed booked for myself and my husband, and was suggested that we may prefer a twin bed room or even two rooms, incensed that it was frowned upon that I wanted to share a bed with my partner, I had to verbally justify that I’m travelling with my husband and we wished to sleep together, to us it was unreceptive of LGBTQ community. Hotel had been prepaid via Accor site as I’m also an Accor member, it wasn’t asked or clearly indicated at check in , for a credit card deposit be taken for incidentals for our stay, as a result we later discovered as we tried to have our bill from the cocktail bar put on our room number, to be told we can only pay cash, & that caused embarrassing confusion . The two negroni drinks we ordered at the lobby bar, would undoubtedly be the worst Negroni drinks we have ever encountered world wide, we advised the staff of this, but the attitude was , sorry , but really didn’t care, so very disappointing. We ate at the Hotel restaurant in the lobby at approx 7pm , very nice setting , and relatively empty and quiet, to our surprise items we were asking to eat, were not available as none left we informed by waitress, for an international hotel and quality Brand of ACCOR , this honeymoon experience was very underwhelming.

Our 3 weeks tour of Vietnam started here and the hotel gave us a great base for Hanoi. The bedroom was comfortable and spacious with everything needed for the modern traveller. Staff were excellent from the concierge team to the waiting staff at breakfast. The food offering had something for everyone from local food to more western items. When in Rome is our motto so we sample all the various dishes for the breakfast and were pleasantly surprised with the wonderful bakery items. It is clear the French left more than just architecture. A great pool (small but very well presented) with a wonderful bar next to it. Lots of neon after dark which added to the charm. Would certainly recommend