Anwar Al Madinah Mövenpick
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方
巧克力时光
滴答滴答，时间到了，我们所有的酒店及度假村每天下午都有 60 分钟供应令人垂涎的可可甜品，让您一整天都有美好心情。
招牌美食
我们遍布全球的餐厅中为您精心准备，用心奉上您之前从未品尝过的瑞士菜肴。
成为会员，在该度假酒店预订时：
设施与活动
生活更甜蜜的地方
实用信息
实用信息
位置与联系方式
评价
2163 评价
**Exceptional Service from Ryan Albilad at Reception – A True Asset to the Hotel** While my overall experience at the hotel was good, it was the outstanding service from the employees—particularly Ryan Aalbilad at the Reception—that truly made our stay memorable. Ryan went above and beyond to ensure our comfort and satisfaction, demonstrating genuine care and professionalism. His dedication and kindness greatly enhanced our experience, and he is undoubtedly a valuable asset to this hotel. I cannot praise Ryan enough for his exceptional hospitality. He is an amazing individual who made a significant difference during our stay. Thank you once again for everything you did for us—your efforts were deeply appreciated. May you be blessed for your outstanding service. Stayed in here in the last week of October 2024 **Abdullah Afghan**
Check out time they Reception taking too much time. When I check in hotel they r taking some extra money like 305 riyals. Receptionist say to me u take this money at check out.
As platinum member and as for previous stay we were given a substandard room; I was promised an upgrade for the current stay by their reservation manager. However, we were given the worse room in the whole of the hotel. When I emailed, I received a response 3 days later and received a phone call at 1am to move to an alternative room. The second room was although a lot better than the first the renovation was in progress and the paint pots were left overnight on a trolley outside our room. The smell from the paint was unbearable. I was already suffering from a bout of flu which was made worse from the smell. I have pictures of broken tap in the bathroom, fungus ridden fridge and paint trolley. I continue to stay here because of proximity to the haram. I don’t feel like a valued customer.
we have vivted the Madina after Omra in February 2025 and spent 3 nights in the hotel, we have some comments and we will brief them as below: furniture need to be updated toilets are compacts lifts need to be revamped restaurant is small and crowded
J’ai séjourné dans la chambre 10071 du 27 février au 1er mars, et dès mon arrivée, j’ai constaté une propreté désastreuse : poussière partout, grilles d’aération encrassées, traces de café sur le chevet, miettes sur la moquette, carrelage de la cuisine sale, bouilloire brûlée à l’intérieur… Une accumulation de négligences inacceptable pour un établissement de ce standing. En tant que gouvernante générale dans un hôtel haut de gamme à Paris, je connais les standards d’hygiène et de service. Ici, ils étaient totalement absents. J’ai immédiatement signalé la situation au duty manager, photos à l’appui. Sa seule réponse a été de me proposer un changement de chambre, sans excuses ni considération. Or, la nouvelle chambre était tout aussi sale, voire pire. J’ai donc choisi de garder la première et demandé un nettoyage approfondi. Lorsque le service housekeeping est intervenu, j’ai dû guider le personnel moi-même, tant leur manque de formation était flagrant. Même le gouvernant semblait perdu. Le personnel, bien que courtois, n’a visiblement reçu aucune formation aux standards de nettoyage d’un hôtel 5 étoiles. On embauche sans qualification et cela se ressent sur la qualité du service. Pire encore, aucune réaction professionnelle du duty manager : ni excuse, ni geste commercial, juste une attitude froide et détachée. Ce manque de considération pour les clients nuit gravement à l’image du groupe Accor, qui ferait bien de revoir les fondamentaux de l’hôtellerie de luxe. De plus, les parties communes laissaient à désirer : couloirs non aspirés, restaurants mal entretenus, mobilier et plinthes encrassés. Seul point positif : une belle variété au petit-déjeuner. Un séjour indigne d’un 5 étoiles. Je ne reviendrai pas.
