Anwar Al Madinah Mövenpick
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方
巧克力时光
滴答滴答，时间到了，我们所有的酒店及度假村每天下午都有 60 分钟供应令人垂涎的可可甜品，让您一整天都有美好心情。
招牌美食
我们遍布全球的餐厅中为您精心准备，用心奉上您之前从未品尝过的瑞士菜肴。
设施与活动
生活更甜蜜的地方
实用信息
实用信息
位置与联系方式
评价
2222 评价
I booked a quad classic room. It has been a miserable sight. Very very old building. Cupboards have worn out. Floor marble, furniture and carpet seems decades old and not managed. Above all management staff is not having the due service mindset. Even neighborhood 3 star hotels are much better than this so called 5 star.
Very Close to Masjid E Nabawi, when you step out from the hotel, directly goes to Haram, Spacious Rooms, amazing Housekeeping, Front Office & Concierge Staff, I would like to specially thank you to Mr. Hany who has well taken care of my stay.
I was highly disappointed by both the cleanliness and the quality of service at this hotel, which fell far below the expected standards.”
It wasnt very pleasure experience , room is very small , hotel is cosy and not well organized , the hotel itself is very old , refregirator is out of order , the only good thing is the location , not going to stay here again.
Extremely Disappointing Stay at Mövenpick Anwar Al Madinah (22–25 October) Dear Sir/Madam, I am writing to express my deep disappointment with my recent stay at the Mövenpick Anwar Al Madinah from 22nd to 25th October. Unfortunately, it was one of the worst hotel experiences I have ever had, and it certainly did not meet the standards advertised as a 5-star property. We were a family of six three adults and three children and had booked two rooms. Upon check-in, we requested connected rooms for the convenience of our young children and elderly mother. We paid an additional £100 to upgrade to rooms 5083 and 5084, expecting a more comfortable stay. However, what we received was completely unacceptable. The rooms were in extremely poor condition: The bathrooms were mouldy, outdated, and unhygienic. The furniture and fittings were old and worn out. The cleanliness was below basic standards, and the housekeeping staff were unfriendly and unhelpful. The overall environment felt neglected and far from what was advertised online. The photos on your website and booking platforms are misleading and do not represent the true state of the hotel or rooms. What was promised as a 5-star experience turned out to be barely a 3-star standard. I was devastated and extremely disappointed, especially given the amount we paid and the reputation of the Mövenpick brand. I strongly urge you to review this matter and take appropriate action, including a refund or compensation for the distress and inconvenience caused. No guest should have to go through such an unpleasant experience, especially when expectations are set so high by your marketing. I look forward to your prompt response and resolution.
