Anwar Al Madinah Mövenpick
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方
巧克力时光
滴答滴答，时间到了，我们所有的酒店及度假村每天下午都有 60 分钟供应令人垂涎的可可甜品，让您一整天都有美好心情。
招牌美食
我们遍布全球的餐厅中为您精心准备，用心奉上您之前从未品尝过的瑞士菜肴。
设施与活动
生活更甜蜜的地方
实用信息
实用信息
位置与联系方式
评价
2178 评价
Visited the hotel during our stay in Medina last Month and choose this hotel. It’s a ok type hotel but will never accepting this is a 5 star hotel. Service was awful. Only thing I like was their breakfast and its very close to Masjid Nabawi. May be they dont have enough staffs or trained staffs. We had to call and wait for whole day to refresh the room. Bathroom was dirty, towel was clean. I would never go again to that hotel and wouldn’t recommend to anyone as a five star hotel.
Thanks miss huda albeladi for making our stay pleasant and comfortable We will definitely come back to this hotel
initially they book us in an extremely smelly, damp and dirty room with stains on the chairs, broken rusty bar in the shower which was so dangerous if someone hold it while going in or out of the shower
The general theme of other reviews is correct so will not add much more to those - great location, great breakfast variety but poor, dated and un refurbished rooms (I was apparently upgraded to a superior room, but if that was superior I dread to think what a basic room is like!) Biggest issue I had was changing my fully flexible reservation and lack of cooperation from hotel staff. Emailed 6 days before arrival to request shortening by 1 night. Received no reply so chased again the day before. Asst Reservation Manager replied to say he could not change, and to contact Accor. I wrote to Accor who sent me back to the hotel. No response thereafter. Therefore ended up paying £200 for an extra night I didn’t need to stay. Having posted in online forums I am told ACCOR bookings can only be cancelled online, not amended - only hotels can amend but Movenpick Anwar Al Madinah doesn’t wish to do so. Therefore, my suggestion is to make multiple flexible bookings of varying lengths and cancel the ones you don’t need a few days before arrival if there is any chance of a change in dates (mine was due to a Saudia flight time change) and don’t expect much from the hotel or its back office staff. Nor were any of my ALL Accor Gold benefits provided (except perhaps the room upgrade above). Dar al Iman Intercontinental which is next door (where my parents stayed) is a far better experience - better rooms, much better staff, marginally closer to haram.
We stayed form 25th-30th April 2025 We had an awful experience. The hotel cancelled our room key card three times saying we had not paid. Our agent contacted them and then they would reinstate the card. The staff were very rude especially Ryan. When we expressed our disappointment and said we wish to complain we were told to do what we want! Shocking attitudes and behaviour of reception staff. When we were going to checkout they disabled the room safe which had our travel documents ie passports etc... Our driver was waiting outside the hotel to take us to madina airport and Ryan told us they had only one maintenance staff who could open the safe. We waited over one hour for maintenance to arrive, open safe and release our travel document. We were in total panic, extremely distressed and they could not careless. Overall the hotel was nothing special. Breakfast was nice. Staff need to be trained to deal with customers politely and not turn their faces or fob them off. I will never use Al Anwar Movenpick again and don’t recommend it either.
