Anwar Al Madinah Mövenpick
客房和套房
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评价
2183 评价
The customer care was bad The hotel access is confusing The room sink was not draining and the room key reader needed replacement The food was high sugar and carbs with low nutritional value
The only great thing about this hotel is the location - it is literally on the doorstep of the haram which is very convenient. For a 5-star resort - an Accor hotel - the service was exceptionally bad. From the time we step onto the property. Being an Accor frequent member - i was not treated any different than anyone else at the reception area. It took over an hour for someone to assist me with check-in and finally after check-in then I had to wait another hour for my room to be ready - This was so frustrating since there were no waiting areas so we had to stand for all this time. Then when we finally got to the room, it was so disappointing - the room was so small, and the bathroom was like a matchbox - not a 5-star standard or Accor for that matter. The lifts were always full if you needed to go for salaah and come back even though they had up to 8 lifts. The housekeeping was really bad too - One day we left the room around 09:00 for a tour and returned at 15:00 - the room was still not done even though we put a request in to be cleaned whilst we were away. There was a huge selection of breakfast but also you needed to wait for a table to be seated. The crowds were not controlled well. Like i said the only great thing about this hotel is the location.
The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The flushes constantly stop working. maintainence staff doesnt show up to fix it. they expect you to stay in your room the entire day so they can do basic bathroom maintainence at a random time of their choosing. After starting the process from approx 7 am of complaining about the bathroom at 10 in the night i had a break down. Mr Khalid the manager was patronizing and rude. other guests had to step in to help with getting me some attention. important to note arabic speaking men spoke up because that was the only way mr khalid gave any attention. This by far has been a horrible stay. one comes for prayer and peace all i got was racism and sexism from mr khalid and his team. There are many more hotels in this area dont waste your spiritual journey by staying here.
I stayed at Anwar Al Madinah Mövenpick and paid £120 per night, expecting a premium experience. What I got instead was a deeply disappointing and uncomfortable stay. First, the hygiene standards were shocking. The bathroom was in poor condition, dirty, moldy, with visible grime and damage around the sink and shower fittings. I’ve attached photos showing how neglected and poorly maintained it was. There were also cockroaches crawling near the air vents, which was horrifying. We were told we were getting a king-size bed, but it was actually two single beds pushed together with one sheet thrown over them. This made sleeping extremely uncomfortable and uneven. Both my husband and I developed serious back pain, and we’ve had to undergo physiotherapy since returning to the UK. That alone made this stay a nightmare. The gym was barely functional, with most equipment either broken or in poor condition. It also had very odd opening hours, which made it practically unusable. I brought up several of these issues to staff, but the response was passive and unhelpful. For a Mövenpick property, I expected much better, this felt more like a budget motel than a 5-star hotel. Also the peephole on the door was burnt so when anyone came to the door, we couldn’t check to see who it was without having to open the door itself. Poor health and safety here aswell. Do not waste your money here. I strongly recommend looking elsewhere if you value cleanliness, honesty, and basic comfort.
Very good location to the prophets pbuh mosque especially for women as the entrance is right outside There’s shopping and food outlets nearby Hotel layout was a bit difficult to understand as there’s 3 buildings and too many exits but once you know it’s ok. Bed and breakfast options were good very comfy beds however we had problems with our room since day one This was due to us being at the 14th floor the top floor of the building and from our room we could hear very loud constant noise coming through the wall and ceiling. We complained about this straight away and it wasn’t resolved and no one got back to us. I spoke to receptionist to discuss this and wanted to speak to management again no response. Hence the low star. The room also had a bath with a showerhead and as it’s so compact the water would go all over the bathroom floor, for a 5* hotel that was actually quite disappointing. We booked this hotel six months prior and paid in advance so thought that this would be in our favour but it didn’t affect the service received. We just beared with it for the sake of being in a spiritual place. Also I wanted to add that the brothers who looked after our floor were very efficient and gave us excellent service. Their names were Tanjim and Saiful from housekeeping.
