Anwar Al Madinah Mövenpick
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方
巧克力时光
滴答滴答，时间到了，我们所有的酒店及度假村每天下午都有 60 分钟供应令人垂涎的可可甜品，让您一整天都有美好心情。
招牌美食
我们遍布全球的餐厅中为您精心准备，用心奉上您之前从未品尝过的瑞士菜肴。
设施与活动
生活更甜蜜的地方
实用信息
实用信息
位置与联系方式
评价
2083 评价
The worst hotel in terms of checkin time flexibility , And the first time to see a check in time at 5 pm I made a reservation through their application and checked in online and i chose the arrival time to be (before noon) - this is an option they added while checking in online I arrived at 10 and they told me to check back after duhr prayer but still there was no availability i check back again at 3 pm still no availability although i can see a lot of people taking room cards and checking in , he didnt even check our reservation or checked the passports, also when i asked the front desk if i can cancel my reservation with no cancellation fees because the application says that i will be charges if i cancel within 1 day before stay , he told me yes better to cancel and i will make sure you will not be charged! Very unprofessional and they are only trying to get rid of people checking in
booked the hotel because of the Movenpick name, but got a 2 star room when we arrived with broken bathroom locks, no/broken amenities, broken flushes, and a broken window in one of the rooms. The room service also incredibly late, got our luggage 2 hrs after we reached. disappointed with the hotel.
This is by no definition a 5 star hotel. Almost everything is original, decades old bathrooms, furniture. Extremely outdated. If you are from the west I highly recommend you pass on this hotel. We were singled out and made to feel extremely uncomfortable by the staff during check-in. We know it was a discriminatory act because we decided to leave and the next hotel (roughly one block away) did not follow the same protocol. We also researched the KSA laws which do not promote the type of discrimination we experienced here. We had visited Medina with the hopes of experiencing the kind nature the city is known for across the globe - we were discriminated and humiliated by this hotel staff instead. We were paying $500 a night for a single room, not only did they rob us with such an outstanding rate for an old and disgusting room, they had the audacity to question whether we were Muslims and single us out based on our U.S. passports. We left the hotel as soon as we could book an alternate location. We notified the hotel manager we were leaving early based on the experience with their staff. There was no reimbursement or cancellation of our reservation. We lost $500 by leaving early but it was worth getting out of there. The Hilton was more than happy to accommodate us - and in accordance with KSA laws did not hold up check in to first determine whether they felt like we were actual Muslims or not. The bed mattresses need to be replaced, they are extremely warn. Tiles in the bathroom are original which means you get to shower with tile and grout that have years of grime residue. Not to mention the shower is a suitable size for a child. It is extremely small making it nearly impossible to shower without touching the disgusting, original, tile. The walls are PAPER thin. You can hear your neighbor snoring. The air circulation is poor. The elevators are small and frequently slow due to minimal capacity.
Sad but hotel is over rated. The rooms are all in need of major renovation. House keeping is poor,we changed rooms as our room smelt like smoke. Every room the freezer was so iced maintenance had to sort,than i rearranged the beds,dirty socks was found ,manager was informed just said okay,so how is cleaning done on check out??? Kitchen area kettle and tea station all dirty. Daily housekeeping doesnt even clean,Cups were dusty and never washed.Fridge is dirty,Carpets are dusty,major revamp is needed Bathroom walls are grimey Breakfast staff all pleasant,The chef makes the best eggs. Location is not as near to the ladies main section.
Nice place, very complicated to get around the 2 towers. We kept getting lost. We stayed here during hajj for 2 nights. There's is a huge mall in the building, veryveasily accessible. You dont even have to step outiside. Overall it's a nice place, clean, close to haram etc.
