Anwar Al Madinah Mövenpick
客房和套房
享受的房间
餐厅和酒吧
品味生活的地方
巧克力时光
滴答滴答，时间到了，我们所有的酒店及度假村每天下午都有 60 分钟供应令人垂涎的可可甜品，让您一整天都有美好心情。
招牌美食
我们遍布全球的餐厅中为您精心准备，用心奉上您之前从未品尝过的瑞士菜肴。
设施与活动
生活更甜蜜的地方
实用信息
实用信息
位置与联系方式
评价
2246 评价
Pretty much Everytime I leave the room my key stops working. It's an incredible failure on the part of a hotel if they can't get their keys to stay active to give their paying guests proper access to their rooms. I am traveling with two children and always need to stop at reception even if kids need bathroom because we can't risk the key not working and wasting more time going back down to reception and back up. Next time, I'm staying in a different hotel. I have been here three times already and this time was the last one. It's an utter failure of management that they can't fix the most simplest of things: accessing ones room.
Although the hotel is perfectly situated right across from the Haram, it is in serious need of some TLC. for a quad room for the week cost us just over R10k a day. The room was small for a superior quad room. The room is tired curtains tearing and couch tearing. The bathroom is a pigeon hole with bathroom sink looking disgusting with mould on the inside. The toilet is right below the towel rack and you can't open the bathroom door fully as the toilet is in the way. The kitchenette is non functional. Stove doesn't work . The most annoying thing of all is the service is deplorable. Quad room with 2 cups and 2 towels . Have to ask everyday for towels and then wait 2 to 3 hours. Not booking here again!
We were very cordially greeted by the reception staff specially Sister Nehal and sister Muhja were exceptionally helpful and professional and this experience made my day. I will always come to this hotel for this very reason that the staff wants younhere and take good care of you. Super happy.
We were informed by our travel agent that this hotel was one of the best options in Madinah. Unfortunately, our experience was deeply disappointing, to the point that we considered leaving almost immediately after arrival. To begin with, we were promised connecting rooms, only to be told by the front desk upon arrival that this was impossible. Check-in was scheduled for around 6:00 PM, which is already unacceptable. However, matters worsened when we were forced to wait an additional two hours to receive our rooms, followed by another four hours before being given the correct accommodation. The front desk staff were clearly overwhelmed. Simply asking a question required standing in a long queue, which added to the frustration. The waiting area itself is extremely small, poorly ventilated, and uncomfortable. The guest restroom is in a deplorable condition—unhygienic, unpleasant, and consisting of only one stall to serve all arriving guests. Every room we encountered had a strong smell of smoke, which is unacceptable for a hotel of this supposed standard. Additionally, the bathroom layout is poorly designed; the bathroom door does not open properly as it collides with either the sink or the toilet seat. To make matters worse, the hotel does not offer lunch service. Upon arrival, after an exhausting and lengthy check-in process, we were forced to leave the hotel to search for a place to eat. Overall, this experience fell far below expectations and does not reflect the quality or service one would expect from a hotel described as “one of the best” in Madinah.
My stay at your hotel was truly outstanding. Although brief, it exceeded all expectations. This remarkable experience was made possible by the exceptional staff, with special appreciation to Mr. Khaled. Mr. Khaled exemplifies true hospitality through his professionalism, attentiveness, and genuine care for guests. His presence added great value and made the stay truly memorable. Sincere thanks to Mr. Khaled and the entire team for delivering such an exceptional experience.
