I did not have a nice stay. The first staff and the person that checked us in where the only ones that were friendly. I am an Accor platinum member but I was not treated like one. This was my worst experience in travel. I believe it's not always about how beautiful a hotel is. It's always about how well you were treated and how welcome the persons make you feel. I did not get a welcome drink. I paid for all my drinks. I requested for early check in but had to wait 6 hours for the official check in time and also an extra 10 mins. And while waiting, even though they are not obliged to give me early check in, they could have try to be a little nice. Even a simple smile would have made a difference.

The hotel itself was okay and we received great service from Michelle,the guest relations manager (thank you so much for your kindness!) but the other staff were quite unfriendly and bordering on rude.when we requested for fresh towels at the reception desk,after 30 mins we called the number labeled as housekeeping and for the first call,they just hung up on us.the second time,assuming they had accidentally cut off the first time,an irritated voice on the other end said "If you want something,come down and take it yourself" we then proceeded to do that and they still took another 20 mins to provide us with the towels.Baffling and not what I expected from a 4-star luxury hotel.There were other occurrences too but this horrid treatment really stood out to us.

Let us start with the positive stuff. First of all big thanks to Michelle at the reception who has done her best during my stay and has helped me through an early check in after a very long flight. The breakfast in the hotel is good, WiFi connexion is good too. The location is very convenient to visit the city without being in the extra center, Brandenburg gate is at 15 minutes walking distance. Bed is comfortable and has a system to adjust it, which is nice. Let us continue with the less good part. Had to change my room three times. The first time because the first receptionist missed the fact that I was a platinum member, and Michelle corrected that and upgraded me. The second room I was offered had a bottle of water opened and a glass half full, so I was very suspicious concerning the cleaning and hygiene of the hotel, leaving something like that in the room. Again Michelle was helpful as proposed another room… that one had the AC not working… and again Michelle offered another room, this one finally seemed correct. Slept after a long flight, but was awaken by the AC system who was doing an incredibly annoying whistling noise, by reducing the Ac power the noise disappears… Shower jet power was good, but the shower head was leaking from a corner, so water was spilling all over the bathroom.

We had a great stay here. Our junior suite was a wonderful room, and we enjoyed the breakfast buffet each day. Everything was clean and welcoming, however the pillows could do with replacing. Staff were very polite and helpful. We would definitely stay here again.

The best hotel ever. Great and helpfull personal. Very clean and nice hotel with big family room and close to resturants and Berlin shopping center. They have the best breakfast we have had in hotel and make omlett the way you want. They have tourist information in the hotel and sell tickets for hop on hopp off busses. Garage is just close to the hotel which was very convinent. We just parked the car and walked through the city. Recommended highly.