The location is very convenient and the facilities are excellent. Large rooms, comfortable bedding and good breakfast. Unfortunately there are serious communication issues between the hotel management and Accor and also internally between staff on different shifts, with makes sorting any issue one might have extremely difficult, especially during weekends! Also the housekeeping was not done right (on a Saturday) : the housekeeper had only emptied the rubbish bin and didn't bother to do the bed and clean the bathroom (I had to ask the reception to sort it out in the evening and they did some tiding up, but really not proper housekeeping)... I would expect more from this type of hotels.

Very poor ( bordering to rude) service at the restaurant and bar area, room service did not clean at all one of the rooms one day, other days something was forgotten: towels, toilet brush in the toilet bowls, slippers, bathrobe. I do Not recommend this hotel for a stay in Berlin, even though that location and size of the rooms are good.

Was doing a Bus Tour through Eastern Europe and early on I go sick , coughing, night sweats. I originally thought it was a cold and just persevered. I got progressively worse and once we got to Berlin I ask the hotel for a referral to emergency. I was diagnosed with Covid and pneumonia and spent 6 hours in the hospital. I message the travel guide told him the doctor says I have to exit the tour and could he get my hotel room extended for a couple of nights. I ended up three times in emergency and was able to keep extending my room. I basically isolated myself the entire time except for breakfast and dinner. Wore masks etc. I was able to get laundry done and they helped me with paper work etc. friendly courteous and always a yes attitude. Room was clean and the breakfasts were wonderful. Good location.

We booked and pre-paid for a sleep king with breakfast through our AAA Membership. Upon our arrival, another guest was complaining about being given a room for a single and were told they had overbooked the premium rooms and there was nothing they could do that night. The same thing happened to us. We asked for a price adjustment and were told "it was not possible." They offered to give us a complimentary breakfast, but we had already paid for that, so there were no accommodations for downgrading our room. They offered to have us change rooms at 3 PM the next day but we had excursions booked and with only 3 nights in Berlin, this was very disappointing. It took several hours and multiple requests for an extra pillow, blanket and towels to be delivered. The 2 positive things about this hotel: nice breakfast & excellent location. that said, do yourself a favor, stay somewhere else.

I checked into the hotel for the marathon. My travel day getting to the hotel was long. I had left my Budapest hotel at 3am. I have been awake and busy the entire day. When I got to the room after expo, I started to sort all my race stuff out for the morning… by 6:45pm, I was ready to have a nice hot shower, jump into bed, and meditate before sleeping. Then I noticed I have pillows that I could never ever sleep with. My pet dog has better pillows. I then tried to call reception but lo and behold… the phone does not work . So I walk downstairs. At 0700pm.I am greeted with annoyance by the man at the desk, who snaps and proceeds to tell me what pillow he will send up rather than asking me what pillow I would like . He was more annoyed when i asked for two pillows, and essentially implied that I cannot have two .in my own home, I sleep with 4 pillows . This is a hotel. Yet I was informed that pillows are scarcely available in A 4 STAR hotel. I proceed to my room and now wait for the pillows. I want a hot shower and to go to bed, but now I have to wait for the room service guy. By 7:30… nothing… and I cannot phone to enquire as my room phone is not working. I head back downstairs… to be made as if I was inconveniencing the reception staff. He told me that he was TOO BUSY after I left 30 minutes before to call house keeping and he still has to do that… 30 minutes later Had I had a working phone in my room, I would call house keeping myself. The man at the front desk is not cut out for people service . Now, after reading other reviews on their website… I am afraid that I am going to be victimised by the hotel staff and that they are going to now anlso charge phantom charges against my room account . So far!!!! Terrible experience. And it’s day one . Shame on such poor management and such terrible disregard for customers