瑞享洛桑酒店

Without proximity with IMD, nobody would stay here. I spent a week at this hotel, the only one close to IMD, quite disappointing. Room was too warm (no way to reduce temperature) and dirty. Definitely overpriced. Pity there are no alternatives.

I've been staying at this hotel once a year for the past few years. I see that things have deteriorated. While the view (if you have a Lakeview room) and the location are great, the rooms have technical issues and the service is not good enough to compensate. The heating in my room could not be turned off. The room was constantly too hot. When I called the reception, they sent a technician but I was told the issue would only be solved the next day by the technical team. They offered me to change rooms, but it was going to be too painful late at night. I asked them to make sure it gets fixed the next day so it would be ok for my following night. The following evening I came to the room after a long work day, I saw that they had left the windows open to cool down the room. No note or phone message to tell me whether or not the issue was fixed! (obviously not, because why leave the windows open in November otherwise?) Another colleague told me her room had the same issue. Yet another colleague woke up in the middle of the night with water sounds in the bathroom. The bathroom was flooded and could not be used. Again, they were told it would be fixed the next day. In this case it was fixed but no apology or compensation was offered. The receptionist they talked to said they were "not authorised" to offer compensation and they would need to check with the supervisor. I am really surprised at the number of issues and the handling of the issues. They should be proactively apologising and compensating the guests for such issues - both problems mentioned here impacts the quality of sleep. This is not acceptable.

Booked last minute whilst travelling through the region, booked a lake view room which had an excellent view of the marina and lake. Staff were really friendly and helpful, providing metro tickets and brolleys etc, and convenient parking below the hotel. Metro station a short walk away. Room itself was immaculate, room and bathroom were clean and of a good size.

Perfect location, nice and clean rooms and toilets, very friendly check in and great facilities. We booked last minute two rooms for the family and it was also great value for money for a room with no lake view. Being just in front of the lake and by the restaurants and cafes along the promenade meant we could reach easily both the beach and the local amenities.

The rooms in this hotel need updating especially the bathroom which had rust in several places. The shower/bathtub is semi-enclosed with a glass panel that lets water splash on the floor of the bathroom. The shower head itself would not stay in place which made it difficult to shower. Housekeeping did not vacuum the carpet in the room and did not mop the bathroom floor. The room has a fridge and a nespresso coffee maker but no microwave. The beds were comfortable. We had a room that overlooks the main road and you could hear street noise. The location of the hotel provides nice views of the lake, port and mountains. There is Migros supermarket right next to the hotel where you can get some really good pastries for breakfast for cheap compared to what the hotel charges, You get a free transportation pass to use for the very convenient metro and bus system.