Mövenpick Cebu

I was disappointed with my stay. Firstly, I was informed that Accor status benefits were not yet available at this property, and instead, I was offered a discount on food and beverages. While my Accor status entitled me to a room upgrade, the upgraded room did not feel like an upgrade at all. The room had significant issues, particularly with ventilation. The bathroom lacked any ventilation, leading to excessive condensation. As a result, the entire room remained damp, with wet floors, walls, and even the bed covers. The air conditioning system was unable to adequately dry the room, forcing me to keep the window open for fresh air. It made for a very uncomfortable and unpleasant stay. On a positive note, the staff were friendly and responsible, and the breakfast was enjoyable.

During my stay at Mövenpick Cebu, I had mixed feelings about the experience. The standout feature was undeniably the exceptional service provided by the staff. From the moment we arrived, they were incredibly welcoming, helpful, and friendly, which made the stay feel a lot more pleasant. However, the amenities fell short of expectations. Our room had several issues that impacted our comfort: - Air conditioning problems made the room uncomfortably hot. While the staff initially tried to address it by bringing in an Iwata fan, it didn’t fully solve the problem, and there was no follow-up from them to ensure the issue was resolved. - The bathroom shower area had poor drainage, causing water to overflow despite the drain not being clogged. - No bidet was available, which is a standard feature in many accommodations at this level. 0 The bathrobes provided were too small, which felt inconvenient. - Additionally, there seemed to be miscommunication among the staff, as the porter was unaware of our room number and failed to deliver our luggage even after a follow-up at the front desk. Overall, while the staff's excellent service is commendable, the amenity issues and logistical mishaps made the stay less enjoyable than I had hoped. Mövenpick Cebu has great potential, but these operational and facility concerns need improvement to match the hospitality of their team.

Best pillows we've ever slept on. Good quality beddings and linens. Great service and staffs. NO BIDET!😭

We recently stayed at Mövenpick Hotel in Cebu for a family vacation and had a mostly wonderful experience. The hotel offers everything you need for a relaxing getaway. The facilities are well-maintained, and the ambiance is perfect for families looking to unwind. One of the highlights of our stay was the array of fantastic local restaurants surrounding the hotel, offering excellent menus that showcase the rich flavors of Cebu. These dining options made our vacation even more enjoyable. While our overall stay was pleasant, we did encounter a few minor issues with our room. However, the staff was responsive and accommodating, which helped smooth over the inconvenience. If you’re looking for a hotel with great amenities, a welcoming atmosphere, and easy access to delicious local cuisine, Mövenpick Hotel Cebu is a solid choice.

Service was amazing, special thanks to the great staff Lester, Noel and Jan. They always had a smile and gave us and perfect stay and experience. Food and drink service was a bit slow in general but thanks to Lester, Jan and Noel it was ok. Buffé a bit boring and no taste