I always stay at this hotel when I visit Melbourne, staff are always friendly and welcoming when you arrive. One staff member has remembered my name and when I check out she already has my room details ready for check out. Pete is one of the staff members I have check me in on several occasions and is always happy to change my room to a higher floor but I am happy with any room.as the rooms are always spotless whether you are arriving or returning after a day exploring Melbourne. The hotel is in the perfect location for exploring Melbourne and beyond as its close by the major transport hub for buses, trains and trams.

Very nice modern hotel directly opposite Southern Cross Station with tram stops everywhere. Restaurants & shops are all close by. Modern fresh decor throughout. Room not large being a CBD hotel but still ample space. Comfortable king size bed. Large TV with streaming apps available. There is no wardrobe but a rack with hangers. Bathroom a good size with a big walk in shower. Plenty of water pressure & good amenities. There is a lovely pool on the second floor as well as a gym. There is a tasty breakfast with hot & cold dishes. However it can get busy and a bit squashy particularly if a big group is there. Staff were friendly & helpful. I would be happy to stay here again.

Other than the location there’s nothing that I like about. There’s no toothbrush unless u request for it, room is very basic not very clean too. If you need water you need to bring your own bottle to refill at the lobby area. Basic soap shampoo was not replenish even when it’s low. Choc hour also meh.. basically if you just need a room near the sky bus terminal , trams then this is ok but for the price maybe you can find other hotel.

Late night flight in to Melbourne and across the street from the Skybus terminal. Fantastic guy at reception on arrival, wish I got his name sorry. He was so personable which immediately gave off a great vibe to the hotel, which is my first stay at this brand of Accor. Gave me a late check out which was most appreciated since I arrived late, but didn’t start work until late afternoon the following day. King room was on the small side, so it would be tight for two. Perfect for me and I loved the decor in my room and the art work in the hallways. I was on level 6 facing Spencer St and it wasn’t too noisy. Good blockout curtains and comfy bed. A delicious welcome treat of rocky road was nibbled at over the next few days 😀 Had breakfast in Miss Mi and used my free drink voucher for an espresso coffee. It took forever to arrive and I wasn’t overly fussed on the food offering. I had a friend stay for a few nights after me and I didn’t recommend the breakfast. Their specialty is dinner obviously. Really glad I had time to use the pool and sauna due to my late checkout. I had to request slippers as they weren’t in the room, the facilities are very nice but a recommendation would be to have a water fountain available for an after swim / sauna drink. Many 5 star hotels offer this so it was a surprise to see it missing. The hotel are supporting a good cause and raising money for domestic violence by selling socks in the mini bar. I wanted to buy a pair however I asked on checkout if they had others I could choose from. Perhaps keep a box close to or near reception so people can select a style / buy more. I would stay again and it’s got me excited about staying at their property in Hobart in October.

This is such a jewel of a hotel in the city. New, great physical product, decent location near public transport. Moreover, their in house restaurant Miss Me has fantastic Asian fusion food at reasonable rates! Shout out to Carla as well for providing exceptional service whilst we dined at Miss Me! Great food, exceptional service, you can't ask for more!