موڤنبيك مراكش

We had a very pleasant stay at Mövenpick Hotel Mansour Eddahbi, and overall the experience was really enjoyable!! The whole vibe of the hotel is lovely - the territory is beautiful, well maintained, calm, and has a very nice atmosphere. Breakfast was a real highlight: a huge variety of options, both traditional Moroccan and European dishes, plus à la carte choices. Everything was fresh and delicious, and we really looked forward to breakfast every morning. As for the downsides, the rooms are a bit outdated and some things felt slightly worn or broken. However, this is clearly reflected in the price, so it didn’t feel like a big issue. One thing to note is that the spa is only accessible if you book a treatment. From the description, I initially thought it was open to all guests, but it wasn’t a problem in the end since there is a pool available for everyone staying at the hotel. What truly makes this hotel special is the staff! The heart of the hotel is definitely its people. I would like to give a big thank you to Ghali and Sovkaika at the front desk (sorry if I spelled the names incorrectly) - they made us feel very welcome and comfortable throughout our stay. A special thanks as well to the manager who delivered a message from my friends on my birthday - such a thoughtful gesture. I also want to mention the cleaning staff, who did an amazing job every day. The room was always very clean and well taken care of. Overall, a very nice stay with great service, lovely atmosphere, and wonderful staff. I would definitely consider coming back. Thank you for the great vacation and memories, Movenpick Hotel Mansour Eddahbi, Marrakech!❤️

Best hotel. Said was very nice at the concierge. He are not he was very nice and cooperative and very helpful good experience overall

I stayed here for 9 days for a business trip in October. The photos and reviews online led me to believe it was a fairly upscale property. Indeed the public spaces of the property are well maintained and clean, however, the rooms themselves, the food and beverage and the service overall is beyond lacking. I had a standard balcony room with deeply stained carpet, worn bathroom floors, crusted dirt and crud in every baseboard trim. The "balcony" was almost like an April Fool's joke. It was a high walled 4 foot x 3 foot space with two chairs jammed into it facing each other. No room to even literally step outside and sit in a chair (not that you would want to). The food and beverage across the board was atrocious. Sit down for lunch or dinner at one of the restaurants and you would give up after sitting for 10-15 minutes because no waitstaff were available to take your order. Room service menu was the most limited, unappealing list of hodge-podge foods you could imagine. There was the ubiquitous "hang the breakfast order on the doorknob" tag inside the room but there was no place on the tag to indicate what breakfast you wished to order. (not that the selections for this were appealing). The breakfast buffet was OK though the machine made coffee was atrocious. The housekeeping service was good. The front desk and concierge and valet service was dreadful. Front desk you could spend fully 10 minutes trying to check in or check out. On my checkout the Front Desk were telling me I was not supposed to check out for another 2 days. Meanwhile they had my checkout date correct when I checked in. I kept explaining to them that my home-bound flight was leaving in 2 hours and my flight was always scheduled for today. They kept telling me "No you are supposed to stay here two more days". They literally had 3 front desk people talking to me about this for 10 minutes. Finally I said "Look I am going to the airport. I am not going to miss my flight. You can't hold me captive here". They then checked me out. Concierge could not manage to make restaurant reservations. Numerous times I waited days, checking back in with them and they would say "We have been unable to contact the restaurant we will let you know". Then I would just call the restaurant myself or book the restaurant online and after that happened twice I gave up using the concierge. The "valet" service in front of the hotel consists of a small group of men who just hang out in front of the hotel. They do not call you a taxi, they do not ask you if you need help with packages or bags. They just hang out there. In order to get a taxi you must walk across the street (with no crosswalk and traffic coming from both directions) and talk to taxi men lined up across the street. It was quite depressing staying here for 9 days. Really dreadful. I've shared a few photos to illustrate.

I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.

A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.