منتجع موڤنبيك السخنة

I checked in on December 31st with 3 rooms booked for 4 adults and 3 kids under 18 thinking that this is the best and accordingly the most expensive resort in Sokhna. After entering the number of people and their age when booking online, my reservation through booking.com considered the 3 kids for free. At check-in, I was first told that the kids are free under 12 so I had to pay extra for 1 kid and an extra adult that joined the party last minute. I did not object to the surcharge but made sure that it would get me 2 triple rooms and one double room. After a 30 mn wait, I get asked for a second surcharge because now the kids were free only under 6. When I asked why the change in discourse, the receptionist literally lied to our faces denying she had promised to fix us 2 triple rooms and 1 double room the first time around. We were basically forced to pay 2 hefty surcharge amounts to finalize the rooms setup. Once we checked in, I discovered that the pool was not heated which is very unusual for a 5-star resort. The breakfast and dinner buffets were average, even on new year's eve which was a disappointment compared to other hotels in the area that I tried before. The service was very poor as no waiters would ask you if you wanted to drink something and when I hunted them down to order drinks or ask for utensils they forgot about my order/request, not once, but on 3 separate occasions. The gas heaters on the terrace were either broken or empty because they would shut down on their own in 5-10mn. The rooms were decent but there wasn't a floor towel in the bathroom and when i asked for one, room service said they only come based on a special request! It's the first time I heard that in 40 years. The bottom line is that this is an overrated and way overpriced resort with poor service and below average amenities.

Had an amazing stay with outstanding staff, cleanliness, and food. Chef Mahmoud Abdelmonem is amazing spacial thanks for the incredible food. Highly recommended! Every thing was perfect, quit place with professional staff. Should be return soon.

Unfortunately, it is not enjoyable at all. It lacks many services and activities. It is extremely boring. The stuff there don't know professionalism in their work, except few of them who deal in a very friendly manner. The only thing fantastic is the beach

I never get tired of going to this hotel , it has a nice beach , lovely pools , great kids show and entertainment program. front desk and housekeeping were very helpful readily providing an adaptor as the electric sockets were not well charging the smart devices we had . Breakfast and dinner were great . Though i like to stay in the main hotel building on a high floor with spectacular view of the landscape and Sea, yet room 2043 was okay with good view landscape and few steps from the kids corner which made my kid too happy . Kids Area is well equipped with caring Ms Hoda who helped choosing puzzles , running playstation ...etc .

What a fantastic stay at Mövenpick Resort El Sokhna! The combination of the mountain and sea views sounds truly idyllic. And Chef Mohamed Sobhy clearly knows his way around the kitchen, he is very talented. Kofta was a delicious dish 😉. Thank u Mövenpick for making us happy 🌷