迪拜市中心瑞享酒店公寓

I was in Dubai recently for work. I had booked the hotel through our company travel portal. When I arrived at the hotel late at night I was told by front desk that they had cancelled my booking - they had not notified either Amex travel or myself of this. I would strongly discourage anyone from booking this hotel in case you are left in the same position that I was that night. The best you will get from them is excuses and an apology by email.

We spent the New Year's in Dubai and we stayed at this hotel. The location of this hotel is perfect, within walking distance to Dubai Mall. The staff were extremely friendly and professional, especially Ms. Razan at the reception. To our surprise the hotel do not serve alcohol in its restaurants and of course they do not have a bar. The breakfast area needs to be relocated to a bigger area and they should improve the variety and quality of the breakfast itself. The rooms were spacious and the beds were extremely comfortable.

Position of the hotel is perfect for Burj and Dubai Mall, metro station all within half an hour's walk. From the moment we arrived at the hotel we felt welcome. Nothing was too much trouble for staff. Room was lovely and comfortable. Pool was a great temperature and nicely laid out. Breakfast gave fabulous choices to suit any diet, and I ate far too much every morning. We didn't use the restaurants otherwise and drinks seemed a bit pricey but that is a small gripe. Would highly recommend the place.

The apartments are spacious, well furnished, impeccably cleaned and very well equipped. The location is perfect. But the element that made my stay well above my expectations were the people. The staff is amazing. Friendly, attentive and very very helpful. The hostesses and waitresses at breakfast are super nice. There is one incident I want to highlight: I left an item behind in the safe deposit box in my room when I checked out and only realized it two days later. I got in touch with the hotel and Morris and Aslam did not rest until my item was located and retrieved. They kept me updated throughout the process and I felt that there was real intention in helping me. I am beyond happy and grateful to them both.

- Nice room and clean - Good service and good staff consistently - Terrible breakfast. The options are very sparse, random and limited. They make certain items to order, and after selecting the Shakshuka I was served was a watery tomato scrambled egg. Not ‘5 star’ standard remotely.