Upon my check-in, they used the type of the document (Identity Card) and entered it as my name and surname. When I approached the reception during the stay, they made fun of me and my name. Upon check-out, I received the invoice indicated that my name is Identity and my surname is Card (in my language, of course). I immediately asked to change it and use my name, because I need the proper invoice for the purpose of managing the costs of my business trip. The receptionist said that he cannot do it, but his boss can. He promised that I would receive the correct invoice. I asked hotel four times in the last week to send me the corrected invoice, but they are not responding at all. They seem to be reluctant to communicate. I am writing this review just for the purpose of getting some response from the hotel. Darjo Cizel (this is my real name)

I rarely post negative comments, but this hotel deserves one! I would rate the hotel as an old factory with no customer service! Moreover, even though I am an Accor gold member and had paid my room in advance, I was asked to leave a deposit of 100 CHF, I was charged and never refunded, even after trying to contact the reception (which never replies) I write this review as I read several guest's comments to whom it happened, exactly the same, deposit pay and charged and hassle for refund!

Had a problem when checking in. Was told I had no reservations. After showing them confirmation from the hotel they asked me to wait in the bar. Gave voucher for two drinks. Finally after an hour got the room. Room was clean. Air conditioning not great but was comfortable. Shuttle to airport is good. I was charged two times for the room. By the hotel and the booking platform. Finally the bill was corrected with the help from booking.com. Staff is fine, not great as I believe they are overbooked most of the time and doing their job.

We stayed one night at Movenpick Zurich Airport and it was poor. The check in process was awful. We arrived late and they were still not sure if the room was ready. The rooms are dated with a motel like feeling. The location is convenient for the airport and the shuttle service is good.

The A/C is not working, it is too hot in the room and technician said, “it’s normal…” nobody could care, I felt so hot that it’s hard to sleep there… If not company who paid for this hotel I would never choose to stay here. I asked a bucket of ice in the bar, and it looked like it was the last one they had. I need to drink cold drinks at least to cool a bit in this heat; no A/C is working and I literally had to beg for an ice bucket, there’s really something wrong about this hotel… No fan was provided or offered instead of this super hot A/C… I do not recommend this hotel to anyone