Mövenpick Mekka

Bathroom conditions are not so good 1. The water tap is not working properly 2. Lights are too low & also one light is not working 3. Free toiletries not issue daily 4. Daily demand for towel 5. Slippers are not available 6. Room cleaning is not up to mark 7. WIFI internet is not working very very low signals My checkout from the hotel is today 10th august

A good hotel. Major plus being the location in front of Haram. The harams approximately a 10-12 min walk from room to the Abdul Aziz Gate. Easy access to foodcourts , shopping and the P9 prayer area. Rooms were of decent size and clean. Special mention for house keeper Abdul Azeez on 23rd floor. Good Job. Cons would be the breakfast buffett. Not a large range and its the same thing day in day out. Sickening if you've got to have it for an entire week. More thought into this please. Will visit again if i do make it to Makkah Inshaa Allah.

I booked a one night stay on the Accor website at Movenpick Makkah after arriving from Madinah. It was a welcome respite from staying at local brand hotels since coming to Makkah and Madinah for Haj. Check in was a wonderful experience due to the efficiency of Ms Adeer, Front Desk Exec. It was great she spoke fluent English and had the most cheerful demeanour. When she saw I was an Accor Member upon check in, she upgraded me to a nice Al Haram view without me asking. Appreciate the great job you did Ms Adeer. A sincere thanks from me. It took me just a few minutes before I was on my way to my room. I was given room 2432 which had a nice big king sized bed. Despite the hotel being over 10 years old, I found the room to be very well maintained and it didn’t feel dated at all. It’s contemporary feel remained fresh. The bed was super comfortable and I liked it had a kitchenette nook that had a small induction cooker and sink. My only gripe was the tiny shower area. The room had a nice view of Al Haram piazza and the new Al Haram extension. The stay came with breakfast included so I headed to the restaurant right after morning prayers. The breakfast spread was already ready by 6am. I was shown a table by Mr Arshad, who got me my coffee and helped to show me personally the breakfast spread. They had a good selection of local and international breakfast dishes. The Restaurant Manager, Mr Sameer, suggested I try the Egyptian porridge and was kind enough to make me one personally himself. Mr Sameer was attentive to all the guests not just me. Overall I was very pleased with my stay and was most impressed with level of service in all my interaction with the Movenpick team. One can see the level of training re. service between an international brand hotel in Makkah and a local brand. The level of service of Movenpick Makkah rivals any hotel one would visit in London, Paris, New York or Singapore. Well done! 5 stars and highly recommended. Once again shoutout to Ms Adeer, Mr Arshad and Mr Sameer. Thank you all for a wonderful experience.

I’ve been staying here since 21 June for the hajj in standard room sharing with 3 others. Positives: 1. Lifts run efficiently with no long waits 2. Nice spacious lobby able to accommodate crowds 3. Ample eating areas spread out in several restaurants and banquet areas. Wide variety of food daily to meet Middle Eastern and Asian tastes. Waiting staff are efficient highly accommodating 4. Awesome location close to haram with musollah for alternative salah area. 5. Comfortable beds and pillows Negatives 1. Rooms and corridors are dated and smell stale. Bathrooms are damp and moldy. Likely due to housekeeping unable to clean thoroughly due to high turnover of guests. They try their best nonetheless providing fresh towels and toiletries 2. Shower is grimey and moldy with poor water outlet 3. Dirty carpets….can’t step on them barefooted. 4. Room key cards are faulty and needs resetting several times. 5. Front desk unfriendly 6. Hotel lacks warmth and hospitality

Currently staying with a group of 43 for hajj. Expect to be disrespected and treated as second class citizen if you don’t speak English. This from the hospitality senior members. Very abrupt and rude manner. No customer service. If you do put complain the manger will say his looking into it but goes on leave the following day. I am a frequent traveller with hotel Group in uk. Was not expecting this during hajj. Completely heart broken fir my group members.