Mövenpick Hotel Makkah Hajar Tower

Needs to do better. Room messed up, triple instead of quad room that was paid for. Congested, narrow room. No return calls from duty manager. Poor organisation in basement security, the security staff need more training and learn English. Booked a quad room, and turn up to find only 3 beds. Reception staff are friendly and helpful and arranged 4th bed but it should have been arranged already and a bigger room altogether. Too congested even after adding this in. Do not book a quad. Also not sound proof between connecting doors. Small bathroom and width of room is too narrow to cater for 4 travellers. Floor 32 had a bad odour of smoking at some times and also a room that was for odds and sods, like spare beds and tiles, and other bric a brac. Door left open and left further bad odours in the corridor and not appealing when walking to the lifts. Expected more from Movenpick having stayed here before for Umrah. Breakfast was great and staff are generally very good. On leaving, the basement staff for arranging cars to pick us up to next destination was terrible. Understood it being after Jumuah would be traffic, but staff not trained, do not talk English and not visibly helping to assist travellers out. This creates a bottleneck and we ended up waiting an hour for car to pick us up (drivers fault too) but not helped by poor organisation. Remember to book car in with security in advance and get the hotel security code then sent to driver otherwise you will be stuck/delayed. Hotel room didn't get resolved at all. Duty Manager tried to call 2 days into our stay, but we were out and no message or notes left. No refund, no upgrades. Very poor service. Do not recommend.

My wife, daughter and I stayed at the hotel for 6 nights. We looked forward to the International Breakfast buffet every morning with its wide selection of choices. More importantly, were the excellent and friendly services from the staff namely Mousa, Sufyan, Omar, Rasil Ali, M Sufyan and Ashraf. The location is very convenient for us with quick access to the Masjid'll Haram, shopping and food courts. The House Keeping team was also very quick to respond to our needs.

Accommodation in Movenpick Maka is recommended, i will reserve again in HAG inshaa ALLAH, i faced a critical problem, it was solved by the customer service manager by a profissional way, Thank yoy very much Mr.Rezwan "Customer Services Manager".

The hotel was nice, only problem was that the amenities were missing when we came. But overall good experience and good food. When we came there was no shampoo or conditioner. And our phone speaker was working not the cord thing. But other than that, it was good.

Thank you for the friendly welcome and clean rooms. and thank you for the excellent breakfast.perfect elevator sistems. I would also like to thank you for the comfortable rooms with clean views and the towels produced daily…………………………,,,,