Mövenpick Hotel Makkah Hajar Tower

An extremely disappointing experience that is not in line with Accor reputation in general and Movenpick in particular. I booked 2 rooms for my family (#2925 and 3025) on Jan 15 for one night. Look at the photos to see what we experienced during the stay and here is the summary: - The neighbor room 2926 and 3026 were under re-construction - I informed the receptionist about it after I saw it around 3:00 AM after our arrival and asked him to move us elsewhere since we are staying only one night and we need to have a good sleep after finishing our Omrah. He made phone calls and then told me there is no construction or maintenance work in any of the rooms during that morning. - We slept at 7 AM after performing Omrah and a long travel day - The workers started hammering and cutting and drilling at 9 AM with an extreme construction noise from all directions. - I asked the workers to stop as we need to sleep and the noise was not allowing us to do so - They stopped for 10 minutes and then started again - I called the receptionist and asked to talk to the manager. Mr Majed (the manager in charge) spoke with me and apologized for the noise. I told him that I paid $578 (SAR 2170) to have a good sleep not to hear an apology - I asked for refund and he strictly rejected. I told him these rooms should not be given to any customer and this is not the expectation from a hotel like Movenpick or Accor Group. He insisted that the hotel policy doesn’t offer any type of refund, even if the hotel did a mistake in assigning such a room to the guests. - He offered an upgrade: I told him that we are checking out the same day and the upgrade doesn’t solve the problem. - I stopped the call after more than 20 minutes of trying to convince the manager that this treatment is not what I know about Movenpick and Accor group. I also informed him that I will escalate my complaints through all possible channels. - ⁠A gentleman from the hotel came at 10 am and asked them to stop until noon time (12:30 pm). At 11 am, they started the work again…it wasn’t a hotel stay. It was a nightmare for me and my family. In summary, we slept only for 2 hours and then checked out. Conclusion: I do not recommend this hotel. Go for the other options in Makkah. I still hope that Accor group will be fair, refund the paid amount and express their apology. Accor has always been one of my preferred hotel chains and hope it will continue after they read this review. They should not allow any hotel operator to damage the reputation they spent years on establishing it. Leave you with the photos!!

The hotel was amazing, the staff was so kind and hardworking. Housekeeping staff was the best, they are so kind and the kitchen staff as well. They work very very hard, very kind. They are very nice people. The breakfast was 10/10. Reception was great, everyone was amazing. I will be coming back insshallah here again. Best hotel to stay at !!

I was given the room in the new tower and the room was also nice but no one told me that there is construction going on in that tower exactly above our room. Every morning around 9 am they starting drilling without fail. When you go to Mecca you are up the whole night and usually come to sleep in the morning after Fajar prayers. The noise of construction was so loud that it use to wake us up every day. I paid a lot of money to book a comfortable stay for myself and my family but it did not turn out to be as i envisioned and expected.

It’s a wonderful experience and I repeat it every year Excellent service and excellent residence which make us want to repeat it Breakfast at restaurants contain variety of type of food which suitable all people from different cultures and countries

Super friendly staff. The checkin and checkout were blastly fast. The service was super fast. They took care of everything. They even provided toothbrushes for everyone. If you need anything just dial zero and you get what you need. I truely loved it.