Mövenpick Zurich Airport

This is the worst Customer service and Hotel in Zurich . The rooms were dirty upon arrival - Check in is at 15:00 and we arrived at 18:00 and room was not ready. The next day the room was not cleaned and someone did the bed but layed down on it - the bed sheets were re used . The keys of our rooms didn’t worked so we had to go to the lobby several times . The staff in the reception was not friendly at all neither Customer centric oriented. In particular in the reception Adelaida and Mahmoud were truly aggressive with us, as if we had the fault of their incompetence.

Everything in this room was dirty: carpet, night stands, worktable, vanity in the bathroom, cups and coffee maker, glasses. Had to use lysol disinfectant on Everything. Service at the restaurant was terrible and the food was inedible. I do not recommend this hotel, one of the worst hotels I stayed in.

I had one of the worst hotel experiences of my life at the Mövenpick Zurich Airport — absolutely unacceptable, especially from an ACCOR property. First, I requested a small amount of olive oil and salt from the restaurant for my own salad. I was flat-out refused and told that "there’s no olive oil in the hotel unless you eat at the restaurant." When I mentioned that I’m a Gold member, the staff suddenly said she could “maybe find some on the second floor.” Completely ridiculous and disrespectful. But the real nightmare was the room — it was crawling with spiders and webs. I couldn’t sleep and went to the reception in the middle of the night to ask for help. I requested to change rooms, but the staff member (Mr. Bilal) just shrugged and told me, “It’s ok, what you want me to do? I’m employee, not my problem.” No manager was available. Zero professionalism or empathy. Only Mr. Saeed tried to help — he followed me to the room with a mosquito zapper trying to kill the spiders. Unbelievable. To make it worse, the bathtub was full of mold and fungus — absolutely disgusting and unhygienic. I felt unsafe using any of the bathroom facilities. I’m a loyal ACCOR Gold member, and this stay was beyond disgraceful. I would never return to this hotel and strongly urge other travelers to avoid it. Management clearly has no control over cleanliness, training, or basic hospitality.

That was so miserly. Due to a problem of Booking, my reservation was made for the wrong month. I kindly asked to have my money back one month before, but they did not consider the option. What to say. Zurich, extremely rich city, always full booking.. just greedy people managing this facility. Would not go there if it was for free.

Terrible experience. The reviews are all outdated and don’t reflect the recent changes in management likely. They initially had us in a room that was under construction with no bathroom doors. Then there were stains and hair stands in the bathroom because it wasn’t cleaned properly as shown in the picture..The bathroom drain doesn’t work and we had to call maintenance several times for it. We asked for extra pillows because my mom got back pain due to it but after inquiring about it several times, there was nothing. Front desk staff are rude. This is definitely not a 4 star hotel. More like a 1 or 2 stars at best