考艾 Mövenpick 度假村酒店

My 2nd time here, was happy to be back to this beautiful place… Special thanks to Khun Tim for the warm welcome, amazing person with a great personality. The place is very suitable for family and couples as well. Rooms are renovated good design and it has this oldie look, from outside its pretty much like apartment building. From the Inside old furniture -my refrigerator was making noise sound when the compressor is working. At breakfast I would like to say “thank you” to K.Mam, her amazing work and great service I really admire her that she made it easy for us as guests with the food. On the other hand, The New GM probably need to be trained well before he gets into this Very Sensitive Position. I had a moment to be alone with my wife away from the group that we came with 141 people. So I wanted to relax from the pressure of the group and the fact that is a big amount of people that I join with. So I took my plate to eat away from the group alone with my wife by the side of the garden door. Suddenly the GM jumps over my head and said with a sharp tone: “Excuse me .. (I turned and looked around saw his big FAKE smile and said with his loud voice that I cannot eat here) he continued saying I can eat anywhere but not here and not at the lobby, thank you.” I quietly replied with one word “sure” 1- As a GM you CANNOT and SHOULD NOT USE THIS TONE WITH GUESTS. 2- I didn't come here to let hotel staff/whatever title u have on to speak loud to me in my face and infront of my wife. I live in Thailand almost 18 years and NO GM / hotel staff nor even security has done this Poor service with me ever! 3- As a GM should be more gentle and might need to ask wether that person was all right or not. But I was wise enough to Not reply you with the same poor attitude that came from him. 4- I’m not an old man that turn to diff that Can’t hear you. 5- I didn’t break the Law or did a crime to speak with poor attitude like that. Hotel staff, restaurant team, Maids and securities have better attitudes and better services. I admire them all since my first visit before the new GM come along. Anyway, I enjoyed the stay and happy to be back again. Till this poor thing happen. The road to enter the resort was rough and has a lot of holes, and if u love your car then I wouldn’t suggest this place 😂. Over all thank you to every staff that made our 2nd visit memorable.

Worse service ever, poor facilities and low service mind staff. Give a poor stay experiences. Hotel staff alway say sorry for no point without action close to real sorry. Bad management team and awful room. you have to wait for so long for just a golf cart to pick up. The front office team was always moody when you call and not active. Fake advertisement and not provide enough hygiene standard for breakfast, some guests used hand for bread in front of me. Event water is not enough to serve at the breakfast. Not even worth for a single coin.

Such a Fantastic place to stay!!! The resort are spectacular design, Feel like in Europe. Beautiful Golf course. Wellness center are fully of professional. Great staff, Great service and Great ozone. Thanks a lot for great experience stayed.

. ชอบมาก รีสอร์ทสไตล์ทัสคานี ใหม่ใหญ่โต หรูหรา ทันสมัย ให้บรรยากาศเหมือนการพักผ่อนในประเทศอิตาลี ห้องพักตตกแต่งสไตล์เรอเนสซองส์และโมเดิร์นบาร็อค สวยงามกว้างใหญ่มาก เตียงนอนขนาดใหญ่ และเครื่องนอนคุณภาพดีมาก นอนหลับสบายจริงๆ สิ่งอำนวยความสะดวกมีครบ อาหารเช้ามีให้เลือกหลากหลาย, รสชาติและคุณภาพดี พนักงานโรงแรม ยิ้มแย้มแจ่มใส ให้ความช่วยเหลือเรื่องต่างๆได้ดี บอกเลยว่าประทับใจการให้บริการทุกอย่างของที่นี่ พนักงานน่ารักมากๆ ทุกคนทักทายยิ้มแย้มตลอดเวลาที่เข้าพัก และเอาใจใส่ลูกค้าเป็นอย่างดี คงต้องกลับมาอีกแน่นอน

เข้าพักที่นี้แฮปปี้มากค่ะ พนักงานต้อนรับดีมากๆ ตอนเช็คอินก็รวดเร็ว พนักงานต้อนรับน่ารัก friendly มาก น้องชาช่าบริการดีมาก ดูแลอย่างอบอุ่น วิวห้องพักดี service ตามมาตรฐาน Movenpick ที่เคยไปพักที่อื่นเลยคะ หากมีโอกาสจะกลับมาพักอีกค่ะ ห้องพักดีสระว่ายน้ำวิวสวยมากค่ะ ต้อนเช็คเอ้าก็เรียบร้อยรวดเร็วดีค่ะ แฮปปรี