Mövenpick Zagreb

Cancelled my booking without permission. Will be claiming the Money back but very angry at the service. It was through booking.com but they are blaming the hotel and the hotel blaming them so getting no where. No excuse for it. €130 and no where to stay.

We stayed one night after arriving on an evening flight. Good standard of accommodation with calm, dark colours. Very friendly staff at the reception and restaurant. We opted for half board, and even though the evening menu was very limited, the food was good. Breakfast was great, consisting of variety of delicious local dishes.

We stayed at this hotel last year, and we give it five stars... It was absolutely outstanding... However, this year we stayed there twice and the second time it wasn't the greatest We arrive to the hotel 15 minutes before 3 PM and they actually made us wait till 3 PM to give us the key to the room... my wife and the two year-old were sitting in the car in front of the hotel waiting for 15 minutes which I think is pretty unreasonable... the girl that (Josipa I believe) was checking us in was trying to call I believe housekeeping to see if the room is ready, but they refused to tell her so she had no choice but to make us wait... She really tried everything to get us in as soon as possible When we made the booking for this room requested some extra towels... When we got to the room they were definitely extra towels, but they were real tiny towels... We went downstairs and asked for a couple of big normal size towels, and they only gave us one saying that they ran out of big towels Which I also think is ridiculous... Hopefully next year they earn their five stars back...

We stayed there for 2 nights because of the Depeche Mode concert in Zagreb and did enjoy it. The room was spacious and nicely designed in an "industrial" style. Bar and restaurant are of the same style and offer a broad variety of drinks and food. All staff (front desk, bar, restaurant) is very friendly and eager to fulfill the guests wishes. In particular we would like to mention the restaurant waitress Paraskeva who is very knowledgable and did an outstanding job in serving us dinner. The only thing to improve was breakfast service when the restaurant got busy because many guests came for breakfast - here we noticed that staff was somehow struggling to deliver a proper service and to keep the buffet well filled. Yes, the hotel is not located in the city center, but the taxi ride is short and not too expensive.

The hotel and staff are beautiful, the rooms are large. I really can’t fault the hotel itself. It just isn’t near anything, if you are using this only as a base for day trips or are here on business it could be perfect, but if you want to visit the centre, it’s taxi rides and no view - a very industrial looking area. If you want to actually see Zagreb and have a convenient location, then book somewhere central.