This hotel was a big letdown. My wife and I were only spending one night in Auckland and I thought that spending a bit more money on a "5 star" near the water would be a fun evening. We were given room 209, I requested a higher floor but was told that it was not available. Do not accept rooms 207-210. The window is eye level with a deck used for events and parties. I did call the front desk to make sure that there was nothing going on that night. Room itself is ok but it was a Friday night and the party by the cruise ships was going on till 2 or 3am. Zero soundproofing on the windows and it was extremely loud all night. Not worth the money and we would not stay here again.

The placement of this hotel is right at the corner of the two main streets in Auckland . This hotel staff was very friendly and helpful. They allowed us to precheck out bags so we could walk around until the correct check-in time. The foom was nice and clean and very comfortable. Our view was looking at other tall buildings and the one main street. The morning breakfast was a buffet style with enough variety to please most people. It snack bar was nicely stocked but a bit pricey but the tea and coffee selection made up for it. No microwave but a small fridge, expresso machine a pot to boil water for tea, Coffee or chocolate drink.

This hotel is exceptionally well located, and a pleasure to stay in. The staff is most accommodating, particularly the concierge named Madison.A. Highly suggest whether you are involved in a cruise ship or just wanting to be on the waterfront and enjoying all aspects of the city.

Our experience in the Movenpick was pretty good. Location is excellent, right across from the wharf and easy walking distance to everything in Auckland CBD and along the wharf. Room was clean and comfortable. Great shower head, water pressure and temp. Hairdryers available and working. A/C worked well. Staff was very pleasant. Daily housekeeping. Breakfast generally good. One of the 4 days we were there, breakfast area was overrun by too many people (this was a weekday, weekend mornings were fine). They have a coffee dispenser that brews one cup at a time, so usually a line to wait for coffee. And the morning they were busy, they ran out of eggs, yogurt, and 2/3 fruit offerings. I ended up with a piece of toast with nutella (they were even out of peanut butter). I think they refilled it later, but the staff could not keep up with busloads of tourists. Not sure how to fix that, but it was disappointing. We had laundry done one day. If turned in by 9am, it was promised by 6pm. We did get it that evening, but not until after 10pm (I was asleep, fortunately my husband was not). Other than those two items, it was a good stay and I would stay here again.

Front desk staff was very rude and unprofessional, not helping with luggage, no complimentary water. My credit card information has been stolen and unauthorized use by hotel staff, not recommending this hotel to any family, be alert of scam