Three nights at this Mövenpick hotel. Our superior room was facing the harbour, nice view and quiet room. A lot of shops, restaurants and bars around. Good A/C but wifi connection was weak. Good breakfast and dinner at BODA. For some reason A/C was very cold and that´s why it was cold in the restaurant. Very small gym.

Upon arrival from Melbourne around 5pm, we checked in and proceeded to our reserved room.  Entering the room, we found used robes on the sitting area chair, used water glasses on counters, and the key/welcome packet for the prior occupants along with a dirty Kleenex on the nightstand.  Was the bed made? Hard to tell. We called down to the front desk and were told: stay there, we'll be right up to "sort it out".  After sitting in this unclean room for 15 minutes, we grabbed our luggage and returned to the lobby.  The inexperienced clerks seemed befuddled, and took another 20 minutes to book us into a clean room.  And clean it was, plus an upgrade to a mini suite, but upgraded for only 3 of the 7 days of our booking, after that we'd have to pack up and switch rooms. By the way, when we asked to speak to the manager, we were told that he was away on holiday, so we emailed the corporate contact email. We received a reply the next day, assuring us that they were surprised by our experience and would let the manager know.  We didn't hear back from the manager, so after another day we called the hotel operator and asked to speak to the manager, Sean.  He took the call, and said he'd just returned and saw the notification from corporate.  He apologized and told us how shocked he was, and it was quite sincere. Further, without asking him, he said he'd cleared us to remain in the new room for the entire booking. Plus he offered to comp our breakfasts as a courtesy for the checkin disaster.   We were pleased at the outcome and although we have many photos of the uncleaned room, we'll just post one as an example.

The hotel is well located and reasonable rooms but the gym is a joke and the WiFi simply doesn’t work (so slow as to render it unusable, at any time of day), despite reception saying they would “boost” it.

Stayed in January for a 2 night business trip. Great hotel in a great location near everything. Was given a lovely upgraded room to a junior suite which was very nice. Staff were very friendly and the breakfast is nice with amazing views of the water all around. Will be back.

Well located hotel in the centre of Auckland overlooking the harbour. Good customer service, and comfy bedrooms. The best aspect of the hotel is the top floor dining room with its amazing views of the harbour. The buffet breakfast was excellent with plenty of choice. The hotel is a great base to explore the local area just being a few minutes walk from the harbour, shopping malls and plenty of local restaurants and bars.