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Mövenpick Living West Hanoi

Frequently Asked Questions

Accor’s newest 5-star hotel addition is perfectly located in Hanoi’s vibrant Dich Vong Hau business district. Seamlessly connected to key business zones and transportation hubs, allowing corporate travellers to enjoy exceptional accessibility from Mövenpick Living West Hanoi.

The address of our premium Hanoi hotel is 21 Duy Tan street, Dich Vong Hau ward, Hanoi city, Vietnam.

Our centrally located hotel allows you to reach the major tourist attractions of Hanoi fairly easily. My Dinh National Stadium is 3,5km away, the National Convention Center is 3,1km away, the Hanoi Museum is 2,8km away and the Cau Giay Park is only 1km away.

Our luxury hotel has been open since the 1st of November 2023.

Our hotel in Hanoi offers 5-star amenities for a truly perfect stay. From premium rooms and suites and an all-day dining restaurant to a fitness centre with pool, gym and sauna, as well as meeting rooms and event venues, Mövenpick Living West Hanoi caters to your every need. Expect baggage storage, currency exchange, parking area and photocopy and printing services.

For a comfortable 5-star stay in Hanoi, our hotel rooms and suites offer complimentary high-speed internet access, electronic safety box, a TOTO automation wash let, an LCD smart TV as well as tea and coffee making facilities and a minibar.

Our hotel is home to an all-day dining restaurant, Cốm Vòng and an Executive Lounge, both offering a large variety of food and drink options. Enjoy Mövenpick’s signature food, international dishes, Vietnamese flavours, wider Asian cuisine, western meals and rice & noodles.

We also offer healthy food choices with healthy smoothies, detox water and juices. Start your day at our restaurant or lounge bar with fresh coffee and tea or a soft drink or end it with a delicious cocktail, mocktail, frappe or a glass of beer or wine.

Cốm Vòng is an all-day dining restaurant in Hanoi offering a wide range of Asian and international flavours.

Yes, there is parking available at our 5-star hotel in Hanoi.

Yes, our hotel is home to a state-of-the-art fitness centre with a well-equipped gym, an indoor swimming pool and a sauna.

Yes, there are. We carry out cleaning services in the hotel rooms and suites as well as offer cleaning of clothing items for an additional charge.

Yes, our hotel in Hanoi offers multiple meeting rooms perfect to conduct business alongside photocopy services, printing services, complimentary internet, mailing services and courier services.

Yes, there is an indoor salted water swimming pool located at our hotel.

While there is no spa at our 5-star hotel, guests can enjoy our indoor swimming pool and sauna throughout their stay.

Check-in time is from 2:00pm and check-out time by 12:00pm at our hotel.

Our hotel’s phone number is (+84) 2438 255 255.

Our hotel’s email address is HC265@movenpick.com. Please reach out with any questions and queries; our friendly team will be happy to help you.

Rates for our premium hotel rooms and suites depend on the booking time. Please see more about our rates here.

From the nearest airport, which is Noi Bai International Airport, guests can take a taxi to our hotel in Hanoi. The journey is 24,2km, about a 35-minute drive.

No, unfortunately our hotel does not offer an airport shuttle, but it is easy and quick to get a taxi at the airport.

Yes. Our 5-star hotel offers a premium wedding venue in the heart of Hanoi. The Ballroom will be perfect to say ‘I Do’ and make unforgettable memories with your loved ones.

Yes, children are welcome at our hotel. We offer family-friendly suites with kitchenettes to ensure a comfortable stay for everyone. Our all-day dining restaurant features many delicious options that the little ones will love during their stay in Hanoi.

No, our hotel is a non-smoking hotel. All public areas and guestrooms are non-smoking. Dedicated smoking areas are provided in front of the building and near the outdoor seating area of the Executive Lounge on the 9th floor. Please note we operate with a fine of VND 2,000,000 for smoking in any non-smoking areas at our hotel.

No, unfortunately our hotel does not allow pets.

No, we do not operate with any dress codes at our hotel. We thrive on offering a comfortable experience to all our guests, so feel free to wear your casual clothes throughout your stay with us.

There are 6 types of hotel rooms and suites you can choose from at our 5-star Hanoi hotel. These are: Superior Room, Deluxe Room, Executive Room, Junior Suite, One-Bedroom Suite, and Two-Bedroom Suite.

Yes, we are proud to call our hotel a family-friendly hotel, ideally located in Hanoi. We offer Junior Suites, One-Bedroom Suites and Two-Bedroom Suites for families travelling to Hanoi with children.

Our all-day dining restaurant serves a delicious international buffet breakfast with fresh baked goods, fruits and vegetables and a variety of sumptuous breakfast favourites.

According to our hotel’s cancellation policy, there is no cancellation charge applying prior to 18:00 (local time), up to 1 day prior to your arrival. After this time, the first night will be charged in full.

Our professional and friendly staff speak both Vietnamese and English.

Our guests’ health and safety are our outmost priority at the hotel. Please read more about our fire and emergency procedures, security advice and hotel regulations on our website.