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A very nice hotel. The room was lovely with a comfortable bed. Reception staff were very helpful and the cleanliness of the room was of the highest order. Absolutely no complaints in regards to the room or high level of work from the hotel staff. The hotel is a 2 minute walk from the Metro. One concern here is the 5 or 6 African drug dealers who loiter outside the Metro station all day every day. They approach you and ask you to head over to the side to buy some of their aspirin or chalk. This may make some people feel uneasy about taking the metro at night. I am surprised the hotel do not report these individuals to the authorities as it's fairly off putting. I did not observe these dealers outside other metro stations at the same level as this one. My second and final concern is the price the hotel charges guests for water. I went to the bar later at night to collect 2 x bottles as the hotel only provides one tiny bottle per day. This is a bit ludicrous considering the price they charge. Anyway, I asked the barman for 2 bottles of water to take away. I was charged 14€ for 1.5 litres which is an absolute disgrace. The hotel should be ashamed of itself for ripping people off in this manner. For this act of daylight robbery, the hotel only receives a 4 star rating from me.

Strange hotel. I usually like quirky hotels but this didn’t make it. The cold uninviting reception was the first point I realised I wasn’t going to be happy here. The hotel is a converted water tower and has dripping water sounds and fog horn sounds in the foyer. Why? The room had little charm and felt a bit like a cell with small windows. The restaurant was closed the night we were there. Why? Breakfast was average. Food on hot ish plates. Make your own tea and coffee. ‘Toaster’ as usual useless. I had a reasonable dinner one night. But the ambience of the night time restaurant was terrible. Dim the lights put some candles. It’s so easy done. Bit of thought. Reception didn’t answer so had to go down to speak to them. Room wasn’t serviced even although I told reception to tell house keeping I was going out. Tv no English channels at all, not even one news channel. All in all, not good enough. My wife and I had booked for 4 days and moved out after 2. Manager very understanding and didn’t charge us. Would I go back….. what do you think.

Good location, close to metro and walking distance to the Alster. Amazing architecture from water storage tower to hotel, Bets view, best breakfast and very patient friendly staff!! Anytime I will come again, thanks

During our stay we were enjoyed from good service, clean rooms, excellent beds, great views over city of Hamburg, delicious and versatile breakfast. The security and safety pratices were in high level.

Interesting & unusual building, very adequate location : within a park but with efficient public transport to navigate around. Comfortable room (even if windows are somewhat tiny due to the building structure) and excellent breakfast.