Mövenpick Hotel And Convention Centre Klia

Checked in processes on the 21st of October 2023 was smoothly done by the reception on duty. Mr. Azlan (Chef Concierge) was the most helpful ones during the arrival experiences. We booked 2 rooms and it was big and the best part, the mattress and the pillows are extremely comfortable. Went for the Chocolate Hour and kids really enjoyed it. At night, asked for an extra towel and within a short period of time, it has been delivered by the House Keeping Runner accordingly. Loved the free in room movies and my son asked to watch his favourite movies where the small yellow characters > The Minions. Second day (Day of Departure), starts early at 0730hrs and proceed to the Breakfast area and been greeted with a friendly smile by the hostess and most of the Chef's and F&B's team members around the breakfast area are extremely friendly and the service was promptly carried out eventhough it was a busy day for them since there's few groups are staying in house. After breakfast, my son and daughter had decided to pay a visit to the swimming pool at level 3. My wife brought them to the pool and had went to the muslimah pool. hmmm... That's special... They had a great time and once the came back from their swimming and dipping session, we started to prepare for the departure processes. Departure was short and really systematic only still waiting for the receipt to be send via WhatsApp as promised by the friendly reception on duty. Special thanks to Mr. Azlan and his team, Mr. Rozai, Ms. Mas (Duty Manager), Firdaus (Reception), Nepali Security Personnel whom always at the door and keeps on smiling, Housekeeping Team Members and also F&B & Culinary Team Members. You guys are simply the best and there's no regret for me and my family to have a one night stay at your prestigious property. Looking forward for a future stay and definitely Movenpick will be one of the choosen destination. Thank you and keeps up the great service and you guys had really touched my heart and this sincere review is to acknowledge your sincere services that been rendered during our short stay.

We flew into klia2 on Saturday, stayed one night in this hotel, and flew out from KLIA on Sunday. The shuttle service made transportation very convenient, the drivers were friendly, as were the check-in staff. There is "Chocolate Hour" at Sira Lounge between 3-4pm. A small selection of chocolate is displayed, and iced chocolate drink is served. Very delightful, though the staff in Sira Lounge does not seem to be as welcoming compared to other staff we encountered in the hotel. We neither used nor visited any of the facilities such as gym or swimming pool, but do note these are closed at 7pm. Furnishings in the room are a bit dated, and the air-con fan noise is audible when everything else is quiet, but it did not bother us too much and we had a good sleep, though personally I find the pillows on the soft side. TV image is clear, armchair comfortable, and the shower powerful. The toiletries are provided by Yuni, smells pleasant. If you receive a voucher for complimentary drinks because of your Accor status, do note that the options are coffee, tea, and chilled juice. This hotel does not serve alcohol, in line with it's Islamic theme. We had a great experience in the Temasya restaurant, which we will review separately. Overall an enjoyable stay, recommended, all the more so if you are an Accor Plus member.

Be warned, broadband is only around 1Mbps even at 2am when nobody is using the internet. At check in we requested a double room but we were given only twin beds. What an appalling hotel. Turkish Airlines got us into KLIA 3 hours late and after 4+ hours of being bounced from desk to desk Turkish Airlines eventually sent us this hotel. First the room key doesn’t work and then when we try to order room service they ring back and tell us there is no food. The menu is on the tv which repeatedly turns off which makes things even more difficult. We contacted the manager again and they came to our room with a printed menu. Again we ordered and the manager confirmed with the restaurant our food would be prepared and delivered. The manager left and we had another call from room service to tell us they had none of the food we ordered. Yet again, downstairs to the front desk and the manager promised to get us some food. Still nothing. The doorbell rings right on 1.30am and hoping that we had some food, an employee offers us a packet of batteries which we had not ordered. Still no food. Absolutely appalling experience. I am diabetic and this hotel should not advertise a service that they then refuse to supply. Avoid.

What an appalling hotel. Turkish Airlines got us into KLIA 3 hours late and after 4+ hours of being bounced from desk to desk Turkish Airlines eventually sent us this hotel. First the room key doesn’t work and then when we try to order room service they ring back and tell us there is no food. The menu is on the tv which repeatedly turns off which makes things even more difficult. We contacted the manager again and they came to our room with a printed menu. Again we ordered and the manager confirmed with the restaurant our food would be prepared and delivered. The manager left and we had another call from room service to tell us they had none of the food we ordered. Yet again, downstairs to the front desk and the manager promised to get us some food. Still nothing. The doorbell rings right on 1.30am and hoping that we had some food, an employee offers us a packet of batteries which we had not ordered. Still no food. Absolutely appalling experience. I am diabetic and this hotel should not advertise a service that they then refuse to supply. Avoid.

Check in process was smooth, love how quiet this hotel is. Was upgraded to deluxe room which was really huge and comes with a bathtub. Room was dated with visible wear and tear. Housekeeping could be better as I spotted strands of hair and had to use my own wipes to clean the tables. But all in all, good for a short stay. Got to say the food was excellent. Had my breakfast and dinner there. Breakfast that comes with the room had a huge variety. Dinner on both nights - room service and at the restaurant was good. Highly recommend the satay and lamb shank briyani. Understandable the hotel does not serve alcohol for religious reason and it being located beside a mosque. I thought that was a very thoughtful touch from an international chain hotel :)