Mövenpick Hotel And Casino Malabata Tanger

This is definitely not a 5 star Hotel, not for the product and not for the service. We checked in & booked a Deluxe Sea View room. The view was half sea view half mountain. The room product was very basic and below even a 3 star hotel standard. Plugs were not working in the room(mentioned to the reception but never fixed), the Key did not go into the socket to turn on the electricity ( engineering had to come at 2 different times to help us turn on the lights), you cannot even stand straight in the shower in the bathtub as it is fixed too low). There is a tiny little balcony with not even a chair for you to enjoy the 'view' or 'outside space'. The overall service was extremely poor. Breakfast was a disaster, the staff running everywhere, dirty tables all over the place, the buffet never refilled and very limited in terms of options, the pastries de frozen. Lunch I asked for a salad one day & it came without any dressing & not at all what the description said in terms of ingredients. They only had 1 brand of Rosé in stock which of course was the most expensive one. On average it would take about 1 hour for the food to come. One day we ordered lunch by the pool as they had just served the people next to us and the first server said no. When we said the people next to us just were served they said ok. The next day we asked to be served by the pool and they said no... very confusing. The worst part is that at the check out when the manager asked if we enjoyed our stay and we said 'honestly it was not great' he replied 'OK'. I would never ever return, the prices for F&B are very high & not at all in line with the service. Room product is not ok & overall staff simply do not care (especially at the reception).

Fantastic hotel and staff Mohammed the manager is excellent and does everything to meet our needs. The rooms are nice and clean, the shower is excellent and the facilities are spot on, you can on them to make your stay a memorable one. Thank you to all at Movenpick Malabata tangier

We were a group of ten family members on vacation following a tour to four Moroccan cities. We arrived December 29, 2023 for three nights. The hotel is beautiful and the beds comfortable. The bar has great service. However, I don’t understand why they allow smoking indoors in the 21st century. Second hand smoke is very harmful to chicdren and the elderly. Smokers should be going outdoors 25 feet from entrances. I will not stay at this hotel again because of the smoking policy.

Oh dear where do I start. The room was very tired and could have been cleaner. The buffet food for dinner was dreadful. Limited selection and very poor quality. When we went down for breakfast most of the tables had been used and none had been cleared even though it was only 8am. I started to clear myself because when I eventually found a waiter and asked him to clear it he disappeared. The buffet selection again was very limited and the omelette that I ordered was under cooked.

I booked a room at this hotel with my two children, and I hired a local babysitter to look after my children in the afternoons when I'm out of the hotel, and I asked the receptionist to give the key to the babysitter once the children were tired, but when the babysitter went to the receptionist, they refused with no explanation or reason. Despite the fact that she presented them with identification cards, and she had to keep the kids at the pool area for about two hours until I returned, and they were so exhausted and ready to sleep, I'm really dissatisfied, and I don't believe I'll book in this hotel with their bad services again.