Mövenpick Hotel Lalez Durres
5-Star Hotel & Spa in Lalzi Bay
Mövenpick Hotel Lalez Durres is located in one of the most exclusive areas of the Adriatic cost. Reachable in a 40 min drive from the capital city of Tirana, from the international airport and from the marina of Durres makes this hotel the best choice for long and short term vacations. The hotel is part of a residential village in Lalzi Bay. Surro
Rooms
Rooms to relish
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Swiss dishes like you've never tasted before, prepared with care and served from the heart in our restaurants worldwide.
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Facilities & Activities
Where Life Tastes Sweeter
Help yourself to the good life at Mövenpick. From sunny pool days to indulgent spa time, energising workouts to immersive cultural experiences, we invite you to drink it all in.
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Memorable Meetings & Sparkling Celebrations
Events bursting with flavour
With a touch of sugar, spice and everything nice, we’ll help you celebrate life’s rich moments.
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Practical Information
Location & contact
Reviews
75 avis
Negatives - booking cancelled without my knowledge 10 days before my trip; a second email address was available, and no attempt to follow-up was actioned, despite me emailing in March asking to prepay the accommodation- they knew I was definitely coming - phone lines don't work and was laughed at, to my face, by the reception manager who proceeded to hand me a business card after crossing out the landline number; this is highly embarrassing, irritating and rude, and Accor who run Mövenpick hotels didn't know either - emails not responded to, even though phone lines don't work - email from Accor Customer Care ignored - charged over twice as much for a downgraded room; i really had no option but to accept the increase and the offer of a comp night and breakfast until I could contact Accor after my stay - took over three hours to check in, with staff speaking about me in front of me in Albanian, which they were aware I didn't speak, which is outrageously unprofessional - no pool available and blithely informed that "we have a beach." Super, for someone who has a severe shellfish allergy. I was not informed of this until I asked how to get there - incidentals not charged on departure, nor have I received an invoice. The process was slow and laborious, and I had already offered a French couple a lift to the airport after the taxi they booked with the front desk was not actually booked, so I had to leave - loudly playing football in the outdoor bar area until 10pm, followed by cheering and excessive noise and fireworks; the hotel seems to cater primarily to Kosovar visitors, and the remaining guests just make up the numbers - Gold member Accor status not recognised and had to request my complimentary drink three times before being issued it - food in the restaurant is often served tepid, and the team seems to forget that something has been ordered. Waited 10 minutes for a pot of mayonnaise, by which time my warm food was stone cold Positives - Fiona came to the hotel on my day of arrival to speak with me after the mess that was made of my reservation, but really gave me no option but to accept her offer or go elsewhere - her actions were appreciated, but an official complaint has been lodged with Accor regarding my booking, this shouldn't take away from her abilities and experience in dealing with the issues - Housekeeping Manager Stella, who helped me locate a lost car key and was incredibly generous with her time and suggestions - the team is friendly enough, especially the barman and the night teceptionist, but they lack experience, knowledge, and a level of professionalism expected of a Mövenpick Hotel, the properties I have stayed in over the past twelve months - Zagreb, Tallinn, Novi Sad and Sarajevo, are far superior - the property is beautifully maintained by housekeeping and maintenance - the beach bar is great for a relaxing evening I am awaiting resolution of my official complaint with Accor Customer Care, but I have to consider my options carefully before booking here again. It won't be for a while as I have urgent medical issues to deal with, but, considering my loyalty to Accor for years now, I probably would. Changes definitely have to be made, though the teams' experience will grow, but attitude and attention are not something that can be taught.
I was hoping that other reviews might be a bit harsh on that hotel, but I must agree with most people. I DO NOT RECOMMEND this hotel. I had a reservation made in July 2025 for 10 days for me, my wife and my 7 months son. Airlines tickets were bought already in 2024 as well as the reservation was booked and confirmed on Accor official site. And now 1.5 month before coming, the hotel has cancelled my reservation as they claimed that the prices on their website were wrongly uploaded by their system. Now the price is 8 times more than the original price I had book. I've tried contacting the hotel by email, by phone but no one is answering. They only sent an email informing about the cancellation and apologies. Nothing else. Very unprofessional staff !! Now I need to look for another hotel as the price they offered is way above our budget and airline tickets are non refundable. VERY DISAPPOINTED specially that it's a 5 star hotel !!
The rooms are nice and very clean and the pictures online don’t do it justice, but I wish I just paid extra to stay at Melia instead. The service is not that good, the staff are cold the breakfast is cold as well. Next time I’ll listen to the reviews and not book. I beg you do the same.
It is a good decent resort hotel. Booked for 11 nights. Checked in on April 29th and checked out on May 10th. It was a bad experience to start then it was getting better day after day. It was a low season in April. Staff was inexperienced and things were not right for 5 hotels standard. From May onwards, it started the earlier stage of shoulder seasons when more experienced staff were back to work. The services improved gradually. Hotel rooms were spacious and clean. Very comfortable bed. Good and tasty breakfast. We ate in hotel 5 nights. The first night was not very pleasant because we were given the food not what the menu described. Admittedly, food was very tasty but it was not exactly what we ordered. We talked to the supervisor ALTIN and apologised for the mistake. He was very professional and asked kitchen staff to provide what we missed on the plate. ALTIN is very helpful and understood our disappointment. Also, he offered us some desserts and asked him next time to make sure that everything was right. Truly the hotel chef cooked very tasty meals for the first night. We decided that we gave it a second chance. ALTIN took order and made sure that everything we ordered the chef cooked for us. Then, everything was nearly perfect. We had 5 dinners out of 11 nights. During the ‘non-peak’ season, hotel outdoor swimming pool was not open. Indoor basement swimming pool was a bit of cool side. Staff were good but unable to cope with sudden surge of tourists groups on certain evenings. It is a good hotel and try to avoid the low season.
Very disappointing and much lower level than usual accor hotels, while it is supposed to be high in the different brands. Rooms are only okay, even the ‘suit’, breakfast has nothing special and in the restaurant you cannot bill on your room and have to pay right away, welcome drinks (for members of accor loyalty program) have to be chosen in a limited list (the cheapest drink it seems). Spa, swimming pool and fitness are very small, nearly no choice of device in the tiny fitness room. Strong impression to be welcome to pay mostly, experience of the stay is marked by this impression. I don’t recommend. At all. We even think leaving earlier.