Frequently Asked Questions

Find Mövenpick Hotel & Residences Nairobi at the following address: P.O. Box 1853 - 00606, Nairobi, Mkungu Close, Westlands, Nairobi Kenya.

The following attractions are close to Mövenpick Hotel & Residences Nairobi:

• Nairobi National Park
• The David Sheldrick Wildlife Trust
• Karura Forest
• Giraffe Centre

Mövenpick Hotel & Residences Nairobi has been open since the 5th of April 2018.

Our staff at Mövenpick Hotel & Residences Nairobi speak England and a few speak French.

Guests can expect the following property amenities when visiting Mövenpick Hotel & Residences Nairobi:

• Swimming pool
• Spa
• Gym
• Ballroom
• Meeting rooms
• Exhibition hall
• Restaurant & bar

All guest rooms at Mövenpick Hotel & Residences Nairobi contemporary luxury hotel feature:

• Large walk-in wardrobe
• TV
• Free Wi-Fi
• Tea & coffee facilities
• Laptop safe
• Bathroom amenities
• Individual air conditioning
• Work desk
• Minibar

We have a variety of dining options available at Mövenpick Hotel & Residences Nairobi including local African specialities and international cuisines on our A La carte menus at our restaurants and a selection of alcoholic and non-alcoholic drinks.

Parking is available at Mövenpick Hotel & Residences Nairobi with 400 parking spaces available for guests.

There is a swimming pool and health club at Mövenpick Hotel & Residences Nairobi with a gym equipped with cardio equipment and free weights.

Mövenpick Hotel & Residences Nairobi has an internal housekeeping department including laundry services, room cleaning and public areas.

Mövenpick Hotel & Residences Nairobi provides a business centre as well as 14 individual indoor meeting venues and breakout rooms, ranging in size from 13 sqm to 1033 sqm.

There is an outdoor swimming pool at Mövenpick Hotel & Residences Nairobi for guests to enjoy.

Unfortunately the swimming pool at Mövenpick Hotel & Residences Nairobi is not heated.

We have an onsite Spa by Revitalize Kenya at Mövenpick Hotel & Residence Nairobi.

Our Spa by Revitalize Kenya at Mövenpick Hotel & Residence Nairobi offers:

• Body treatments 
• Facial treatments 
• Hair removal treatments
• Nail treatment essentials 

Hotel guests can check-in from 2:00 pm and check-out is by 12:00pm at Mövenpick Hotel & Residences Nairobi.

Please don't hesitate to contact our friendly team at Mövenpick Hotel & Residences Nairobi on

Contact Mövenpick Hotel & Residences Nairobi using our email address Hotel.nairobi@movenpick.com. Our dedicated team is here to answer any questions you may have.

It costs an average of USD 200 to stay at the 5-star Mövenpick Hotel & Residences Nairobi.

You can reach Mövenpick Hotel & Residences Nairobi by car from Jomo Kenyatta International Airport (JKIA), around a 30 minute drive or you can get a taxi to our hotel. See our website for directions by car.

Mövenpick Hotel & Residences Nairobi does not offer an airport shuttle, however, we outsource taxi services for you at an additional fee.

Mövenpick Hotel & Residences Nairobi offers 2 large meeting venues for weddings including an elegant ballroom style in Nairobi's Westlands. There is also an outdoor cocktail terrace for small weddings.

Children are welcome at Mövenpick Hotel & Residences Nairobi, we have a kids menu and a family programme available.

There are currently no children facilities at Mövenpick Hotel & Residences Nairobi but do have a family programme available.

Smoking is allowed in our designated smoking zones at Mövenpick Hotel & Residences Nairobi, however all hotel rooms are non-smoking.

Dogs and other pets are not allowed at Mövenpick Hotel & Residences Nairobi.

There is no dress code at Mövenpick Hotel & Residences Nairobi.

Guests can choose from a selection of 5-star hotel room and apartment types at Mövenpick Hotel & Residences Nairobi, these include: Superior king, Superior King with view, Deluxe, Deluxe with view, Executive, Executive with view, One bedroom apartment, suite, Two bedroom apartment.

Due to COVID-19 protocols only A la carte menus are currently on offer at Mövenpick Hotel & Residences Nairobi.

During the Covid-19 pandemic, Mövenpick Hotel & Residences Nairobi has introduced elevated hygiene and prevention measures ensuring a safe environment for its guests and staff. Mövenpick Hotel Apartments Downtown Dubai is an ALLSAFE certified property with a dedicated ALLSAFE officer that oversees all aspects of safety. Furthermore, guests can benefit from AXA’s tele consultation during their stay.  

Here is a list of our COVID-19 procedures at Mövenpick Hotel & Residences Nairobi:

• Wearing of masks is a must 
• Sanitizers available in public areas 
• ALLSAFE Kit placed in the rooms 
• Social distancing in meeting rooms 
• Reduction of numbers in meeting rooms 
• COVID Tests for all employees 
• Temperature checks of all employees and guests
• Display of COVID-19 guidelines around the hotel
• 24/7 ALLSAFE officer 

Mövenpick Hotel & Residences Nairobi prides itself in ensuring a safe environment for its guests and staff. Mövenpick Hotel & Residences Nairobi is an ALLSAFE certified property with a dedicated ALLSAFE officer that oversees all aspects of safety. Furthermore, guests can benefit from AXA’s tele consultation during their stay. For more information about our safety protocols, please click here.  

To ensure the health and safety of all our employees and guests at Mövenpick Hotel & Residences Nairobi we have the following procedures in place:

• We have trained the heartists on first aid 
• We have a nurse in the hotel 
• Fire drills done regularly 
• Kitchen safety regulations are followed and high standards of health and safety protocol followed  
• Inspection of all equipment in boilers, cold rooms, pressure vessels, lifts etc. 

Our cancellation policy at Mövenpick Hotel & Residences Nairobi allows guests to cancel up to 48 hours before their stay.