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Five stars hotel in central emplacement of the capital, member of Accor hotels french chain, what possibly could go wrong? After researches I booked in Mövenpick for two nights. As platinum member of Accor group, I was really confident about my stay. What finally I got? 1 - During check-in the first information was "no upgrade available today because no superior room are available" - since platinum member can have the upgrade. Therefore it's possible to book a superior room using Accor application at this moment. Passing. 2 - First try of me to ask a later checkout before departure. First "come back see administrator tomorrow morning" done. 3 - "You have free drink voucher" - "the bar isn't available because of some filming". Passing. Time to go to the room, standard and basic one. Let's see. I found a clean place with some nice design and furniture. But this space is a really one small room for two big beds and an armchair. There is no working table, basic room isn't done for some work. There is no place at all to put a luggage, basic room isn't done for travelers neither. And despite the snow, clay and dirt on Moscow streets nothing available to put your dirty shoes to avoid ugly sports on the ground. Naturally there is no welcome service for platinum member, it's becoming just a detail. If we add a "come back at evening to see another administrator" the next day morning visit - always for asking a later checkout. An expensive and average restaurant (use a Yandex food service or go to one of close and good restaurants in the area instead, really). What we can add from positive on the place? The swimming pool and spa zone (sauna, hammam) are nice in the middle of snow and winter, the staff here is nice and kind. My third visit at front desk to ask a later checkout was the same with a "come back tomorrow morning", but at this time I got my "welcoming service" delivered in my room, plate of fresh fruits, highly appreciated. Finally the third day and fourth visit to front desk allowed me to book a later checkout (13h instead of 12h because the usual "no room are available" even if you could book one using Accor application for the next day). To resume: if you ask nothing if you book a superior room or a suite if you manage an exterior food you can pass some nice time here, in the center of the capital. Otherwise just take another place. Since you're never feeling yourself as a special guest, despite any status made especially for this.
The hotel is modern, impeccably clean and beautiful. The service here is very friendly and knowledgeable. The location is 3 minutes from a major subway/metro station which makes accessing the rest of the city easy. The hotel is located next to a busy street, but the sound isolation is perfect (our room was facing the street). The neighborhood is very safe with a lot of restaurants close and a convenience store close to the metro station. The also have a gym and a spa on site, but I didn't try it out. The rooms have an in-room safe box, a Nespresso machine, a water boiler (for tea), and cups. In a nutshell, this is a great hotel, and I highly recommend it. I will definitely stay here again.
Good Check In. Ask why there was no Coffeemaschine in the Room?? Booking. Com has it on Photos. In 10 minutes they delivered a Maschine. But again I am surprised no Mövenpick Capsules? But in the Loby they sell Mövenpick Coffee. Entrance of the Room bad, wet from melting Snow!! Bad Idea to have Carpet, dirty and wet.
Nice welcome & check-in, fast and explaining everything as needed, giving room upgrade. Rooms are modern and cosy, breakfast tasty, gym has everything that is necessary, including a decent pool. Only small minus: bar closes officially at ten but room service can be used to get around it.
Good three stars for interiors and architecture cleanly good laundry service and all that. I stayed two nights. Will forward a few lines to management at Accor in paris due to extremely rude , mannerless and unfit customer service due to rudest front desk manager and unwilling to even listen to guests critique or report to it . It’s worst ever front desk experience for a person who stayed both at 4 and 5 star hotels in both Moscow St P and worldwide . I don’t expect the stay to be immaculate but a certain minimum of warmth not to speak of friendliness or willingness to hear guests wishes was eradicated by agressive, unsmiling and confrontation-based front desk manager who did her best for me to never want yo stay at this hotel. Good clean rooms , friendly restaurant waiters and ok Spa. Sauna is too hot. Otherwise a modern clean hotel all over but too Protestant and weird sectant atmosphere in settings