Mövenpick Hotel & Apartments Bur Dubai

We (two couples) arrived at the hotel from the airport at about 5 AM having booked the 2-bedroom apartment in October 2025, and paid for 5 nights including the night we arrived. After checking in, we were directed to a separate building through a back alley and some old furniture, didn’t seem very safe! We had previously requested for a higher floor and away from the street noise. Despite that, we ended up in an apartment on the second floor and at the back was a gas station with much noise. The run-down apartment seemed like in a 3-star hotel as opposed to the claim of a 5-star hotel. Extremely disappointed, we called the front desk to have us moved to a more appropriate unit. We were told they were fully occupied for the night and we would have to wait for any moving until after the morning check-outs. I asked that we needed to speak to the manager in the morning. After a couple of hours of not very good sleep, we had a very good breakfast and then we met with Mr. Marwan, the hotel manager, who apologised and ensured we were moved to the main tower and better rooms. He personally ensured we were satisfied with the rooms. He was warm and friendly through out our stay. He offered me 50% of my laundry, which I decided to accept. Unfortunately, didn’t realize that their prices were very high and thus ended up with a large bill for the laundry even after the discount, which was also poorly done. I could have bought new undies and vests cheaper than the laundry prices. As we had to depart the following day, we had to do the laundry again after arriving at home. The breakfast is par excellent! Wonderful eggs station with a very friendly and excellent cook making the omelets for us every morning. They are short on waiters who were very warm and ready to serve, but hard to get proper service from because they had to serve so many. Also found having drinks or coffee in the afternoon were very expensive. Very helpful staff were Shahnawaz (front desk), Rahul, Sandra, Frederick and Hussain in getting us cabs.

I spent my holiday in a 3 bed apartment and the overall experience is good. The apartment was newly renovated so some appliances were faulty. We reported the issues and there were handled swiftly. The apartment was cleaned daily, shout out to Manoj, Fereh, Anthony & Babu. Younus at the poolhouse was available to assist my boys while playing ping-pong and swimming 🙂.

We stayed in the movenpick apartments for a few days. The service and quality was excellent and in particular olatunji exceeded our expectations helping with luggage ,Wi-Fi ,information and many more. A helpful,loving and friendly gentleman. Would recommend to family and friends and come again.

Having stay in movenpick apartment with family, the room904 is standard, clean and nice environment, enjoy our stay, also encounter very friendly security staff Olatunji very polite and respectful.

Très bon tres sympatique er souriant. Avec une disponibilite au top Mövenpick hotel apartment its wonderful hotel and sightseeing place to be, I check in to room 434 security Ola done well