We spent two nights at the Mövenpick Resort Petra and had a truly wonderful experience. From the very first moment, we were impressed by the exceptional friendliness, professionalism, and genuine helpfulness of the entire team. We would especially like to highlight the front desk team, Ahmad H. and his team, in particular also Mutaz, who were absolutely outstanding. They were incredibly kind, attentive, and supportive, and made us feel very welcome and well cared for throughout our stay. Ahmad even made some personal enquiries about my delayed luggage at the airport. We are also extremely grateful for the way the hotel handled the delivery of my belongings, which had been sent from another hotel. As soon as Mutaz was informed about my forgotten belongings, he immediately took care of everything and made great efforts to retrieve and organize the delivery for us. Everything was organized smoothly and efficiently, and the staff made the whole situation completely stress-free for us. Overall, the service exceeded our expectations in every way. Thank you to the entire team for your warmth and dedication — we would highly recommend this hotel and would be delighted to return.

We had a great experience at the hotel. The service at the breakfast - especially Ziad and Nazi were exceptional. Would highly recommend and can't wait to come back.

Beautiful food, great variety, and Saif Kh was an excellent server!! The manager, Ziad M was also very accommodating. Great experience!!

We chose the hotel because of its unbeatable location opposite Petra entrance. Staff were very warm, welcoming and friendly. Rooms were on the small side and bathrooms small, by Movenpick standards. Surprised also that there was no lounge for ALL members. Room service was good and efficient, as was bar food - super friendly staff. On the other hand breakfast buffet was so-so, again by Movenpick standards, with some hits (cured salmon, bread, cereal bar) and some miss (disappointing pastries, over cooked pancakes and poor shakshuka). We would recommend the hotel but manage your expectations, it’s not to the same standards as other Movenpick

We, extremely well traveled middle-age couple, are just finishing our second two-night stay at Mövenpick Resort Petra, and once again we leave happy – this time even genuinely delighted in many aspects. We were upgraded to a very nice suite, which made a big difference. The bathroom has clearly been modernized: excellent lighting, a large and modern walk-in shower, and overall a very comfortable, well-thought-through setup. Bedding was comfortable with medium-firm mattresses, and we really appreciated both the ample luggage storage and a proper working desk – not always a given. One small critique in the room: while the bathroom lighting and the new bedside lamps are great, the rest of the room remains quite poorly lit at night due to the absence of any ceiling lights. It’s manageable, but reading a book or paper anywhere except next to the bed could be a struggle. Bar was great: during our previous stay we had eaten in both the main restaurant and the specialty restaurant, but this time we ate twice in the courtyard/ the bar and were genuinely impressed by the quality of the food. A word of warning: some portions are gigantic and can easily feed two, sometimes even three people. Great value, but order with care - food waste risk 😉 Service deserves special mention. We loved the attitude and warmth of all staff - starting with check-in. In particular, the afternoon/evening bar team was fantastic, and the manager of the breakfast restaurant, Ziad, and his team stood also out – especially the wonderful lady preparing the fresh egg dishes - as mentioned by otheres here. Service throughout the hotel felt attentive, natural, and genuinely caring - sometimes even too much ;-) . We always felt that nothing was too much to ask, including help with activities outside the hotel, such as arranging reliable drivers at very reasonable prices. One minor point, which others have also mentioned: the air-conditioning system can be a little tricky. At times in the evening the room became quite cold, while in the morning warm air came out. That said, the hotel addressed this quickly when we raised it, and when it got very cold we promptly received an extra electric heater. For us, this was well handled and not an issue overall. This is a very comfortable place to stay when visiting Petra. The location is unbeatable, and it’s a place where you feel welcome both before and after long days exploring Petra. One suggestion for fellow travelers: if you can, stay at least two days. Take the time to explore Petra fully, go to Little Petra, walk some of the trails - simply spend two full days inside Petra rather than rushing it in one day – it’s almost impossible to do it justice otherwise. Highly recommended. We wish the team all the best for the future, and if we return to Petra, this would be our choice again without hesitation.