Mövenpick BDMS Wellness Resort Bangkok

We organized a Christmas stay with our beloved friends and booked two rooms along with the Christmas dinner on the 24th. Check-in was generally fine, though it could have been a little faster. We arrived early and didn’t mind waiting. One room was ready, while the second was said to need about 10 more minutes. However, after checking several times at the lobby, the room was still not ready. When it was finally given to us, there was a very strong and unpleasant smell upon entering. As the room was supposed to be inspected before handover, we felt the cooling and ventilation should have been ensured before allowing guests in, especially after walking there in the heat. Thank you to the team for especially Khun Eip from operator acknowledging this issue, managing it well, and providing us with an upgrade after the first night—we truly appreciated that. Overall, our family really enjoyed our time at the hotel. The location is excellent, and your staff were lovely and welcoming throughout the stay. Our Christmas dinner at Nourish was joyful and absolutely worth it—a wonderful setting to catch up with family and friends. The food was delightful, and my husband loved it so much that we are already planning to visit again, especially for shopping.

Stayed at Mövenpick BDMS Wellness Resort Bangkok over the Christmas period for our anniversary as an Accor Platinum member. The hotel was beautifully decorated for Christmas, with a festive atmosphere across the public areas. The programming and overall vibe during the season were well done and added some warmth to the stay. Staff throughout the hotel were consistently polite, friendly, and cordial, which we appreciated. We were upgraded to a suite for the occasion, which was a nice gesture. We were assigned Suite 207. The suite itself was spacious and faced the pool, though the view was mostly blocked by foliage. The bedroom was acceptable, but the living room felt dark and gloomy as it had no windows, which made the space less comfortable than expected for a suite. Unfortunately, the toilets completely overshadowed the stay. From the moment we entered the room, there was a strong sewer odour spreading through the suite. This created a very poor first impression. We contacted the front desk and the duty manager sent the engineering team to inspect the issue. They claimed they could not find anything and suggested the smell was lemongrass. That explanation was frankly insulting. The difference between a sewer smell and lemongrass is obvious. An air purifier was sent to the room, but it barely helped and only added noise. The air-conditioning was another major problem. It was extremely loud at high speed and still clearly audible even on low. We were told this was normal for all rooms. This felt ironic given the hotel’s strong focus on wellness, sleep quality, pillow menus, and sleep sound machines. In reality, this was the worst sleep quality we have ever had in a hotel. The smell reduced slightly over the next couple of days, but on the final night of our three-night stay it returned, even worse, and this time from both toilets. I called the front desk again early in the morning. An engineer came, checked the room, and acknowledged that the toilet needed fixing. I was told another engineer would return at 10am to resolve it. I made sure to be back in the room by then. No one came. I waited until our 12pm checkout and nobody showed up. At checkout, I raised the entire issue again with the duty manager. The response felt dismissive and brushed off. I was given some chocolates as a consolation, and that was it. There was no meaningful service recovery. It genuinely felt like the hotel already knew Suite 207 had issues and still assigned it, even to a Platinum member. I would much rather have been downgraded to a smaller basic room with clean air and less noise. Late checkout was also denied despite Platinum status, citing the Christmas period. On the positive side, breakfast offered a good range of wellness-focused options in a comfortable setting. The gym, outdoor facilities, and small running track set within greenery were pleasant to use. The executive lounge was also good and well managed. Overall, the hotel has strong potential, good facilities, and friendly staff, but basic room issues, broken promises to fix them, and weak service recovery significantly affected the experience. I sincerely wish the next guest staying in Suite 207 all the best.

We love the wellness concept: the hotel has one of the best gyms of all the Accor hotels we’ve stayed; the gym is spacious and well equipped, and provides daily fitness programs. We have enjoyed Tai kickboxing, stretching etc that are led by the lovely staff Nan, Khun and Petch. We had best sleep in the room and there is even yoga Matt and foam roller in the room. Feel well rested and active at the same time.

The shower floor did not drain properly. Pooling of water causing the floor to be slippery. I nearly fell while taking a shower. I reported the incident to the front office twice and again to a senior management. The problem remains unresolved. I, therefore, hold the hotel management responsible should anything happen to me as a result of the hazardous shower floor.

Good experience Suda and Mona .....................................................................🤟🤟🤟