Mövenpick Izmir

Movenpick Hotel, Izmir Yet another cookie cutter hotel. A wonderful place to stay in. Clean, spacious rooms. Just wish the room lighting was better. Too dim to be able to do anything, like sorting clothes in one’s suitcase. Restaurant - avoid the set menu as it is rather basic and austere. The breakfasts are lavish and good.

The staff were great. The food was great as well but the selection was small. The beds were high above ground. On the other side everything except 2 water bottles, you had to pay for and the prices were high (KitKat = 120 TL). One of the best hotels in Izmir in my opinion. The location was also one of the best, next to the sea.

I stayed at the Movenpick Hotel in Izmir with a group from September 21st to 23rd. While the hotel itself was lovely and the food was excellent, I must unfortunately report a serious incident. Someone who had access to my room stole my bank card details and used them to make a purchase on the RMS Beauty Turkey website. I am still in the process of resolving this with my bank, but no one from our group had access to my room, making this experience extremely disheartening. As a result, I have been robbed of over £300. The only time my wallet was left in the room was when I went down for dinner with the group. This incident has cast a shadow over what was otherwise a pleasant stay.

I stayed from 7th September 'till 9th september. The room and its contents were quite old, it had a bit oppressive atmosphere, you'd expect it to be better, nevertheless it was clean and comfortable. The staff was nice, and especially what made this stay 5* was the exceptional service from Melda. She guided me with excellent recommendations about the city, thank you.

Our group was greeted with a young waiter handing around a refreshing lemon drink. The sort of thing I have seen in many other good quality hotels I have stayed at. That initial greeting setting the tone for the stay. Unfortunately this young waiter got bored part way through the job, put the tray down and meandered away. There was no obvious entreaty to his time by anyone senior - but just an abandonment of the duty. We were to have a set menu that evening. Our group entered the restaurant and were shown the general area to sit. Salad bowls were already on the table - standard salad with a vinaigrette dressing. We were served a tasty broccoli soup. Next up came some main courses. There were four tables in a row for our group. A number of our party do not eat meat but do eat fish with one or two being vegetarian. Fish - salmon on a bed of vegetables came out. Two staff were calling out the names of our group who were pescatarian. Unfortunately they only asked the first two tables. Those of us on the other two tables had to call the staff people back and ask for our fish. The person who got the vegetable stew was not that impressed with it and sent it back. I had to call a member of staff over to ask to have a drink. The staff did seem to be having a good time. It was good to see them enjoying their job - but it would have been even nicer if they had engaged with us in more depth. There was a sign on the lift door which said the Breeze bar had a happy hour between 6 and 8. It looked decidedly shut at 7pm. In fact a lot of the downstairs looked bereft of staff. The room was clean and as you would expect of this quality of hotel. There was a kettle and some tea bags. I was surprised when I tried to shut the curtain and it came off of the runner. I called reception and they said “oh you’ve pulled the decorative curtain”. So it might help those of us ignorant to such decor to both have a sign to say they are decorative and to put a stopper in the runner to prevent them coming out. The facilities were good as to be expected of a 5 star hotel but the staff could have been a lot more attentive. Lovely people I’m sure but not entirely focused on customer service.