Mövenpick Makkah

The Movenpick Hotel Ratings as 5 Star published on the website is totally misleading the guests. We would only rate them as a 3 Star Hotel standards. The hallway leading to the rooms was poorly lighted and very dull. The room furnitures are old, with 1 door closet only and the bedding fittings are worn out. Therefore comparable to motel standards. The 3 restaurants areas serving the breakfast buffet is not a 5 star hotel international breakfast standards. The foods and juices drinks are not freshly served. The restaurant staff are not attentive to guests requests. We lost our appetite and did not bother to have our breakfast. The next moment we decided to check-out instantly after one night stay. Finally, adding to our sorrow and dissatisfaction is the irresponsible attitude of the Duty Manager (Nawaf) in handling of the hotel room refunds by giving us a lot of unacceptable excuses. The process was supposed to be done on 30th April 2023 (check-out) but he only do it after we called him on the 10th May 2023. Although he made convincing promises to expedite the refund during our check-out. During this period, we tried to call several times to get an update but he did not bother to answer or return our calls. He's useless and does not deserve the Duty Manager position. We promised to ourselves of not to ever stay in Movenpick Hotel Makkah.

I book the hotel this Thursday and Friday (18 and 19 May 2023 ) honestly was one of the worst i ever had my comment is about the quality of the service that is true the rooms is good the location is near to haram but the staff untrained unprofessional does not have any thing to do with 5 starts hotel all of them deals like no responsibility at all the problem is no difference between duty manager or assistant duty manager or duty supervisor or receptionist. or valet all the same stupid unprofessional i would say not responsible and not trained person i will not comeback to this hotel any more

The only thing good about this hotel is the location. I am not sure why it is a 5 star hotel, doesn't have many qualities of a 5 star. The bathrooms were old and stained. The room was okayish. The breakfast restaurant was unhygienic and the breakfast options were not very good. It's an option if you really want to stay somewhere close to Al-haram.

Very nice hotel in terms of amenities and proximity to the Grand mosque of Mecca , 3 restaurants with excellent food variety for breakfast. Front desk staff need to be more hospitable and friendly and less arrogant.. We got Room with city view , which is very convenient and spacious .. A\c is good , TV is very bad not easy to use.. rooms with connecting doors are so bad I. Sound proofing and I can clearly hear both neighbors talking at night .. motion detector led light is good for sustainability but very annoying as it flashes at night .. It is highly recommended for Islamic visitors for Utah and hajj The hotel is closest to the kaaba and haram access is very good. But you use two elevators to reach your room

Makkah Movenpick has an excellent location, well connected to Haram. You can join prayers at Haram from your room. Although they have excellent room service, the condition of the rooms was poorer than most of the two-star motels in the US. My hotel bathroom had no exhaust ( or exhaust does not work). It was tiny (the size of a cruise ship bathroom), with no space to keep personal toiletries. Inside the bathroom, the lighting is poor. However, they have some spotlights from the ceiling in the bathroom. It was challenging to use the mirror for shaving ( too dark). I had to use the dressing mirror inside. Wi-Fi: although the hotel claims they have free Wi-Fi. They have a fragile Wi-Fi network. The average speed is less <0.5MB/sec and insecure. Due to a security vulnerability, my MAC OS refused to connect to this network. Although ACCOR used to provide semi-secured Wi-Fi in Makkah and Medina hotels, it is no longer supported. I wish they had a secure and fast Wi-Fi service even if we had to pay extra. If guests could pay $1200-1400 per night to stay, they could afford another $10-20 per day for secured Wi-Fi services.  WLAN - I was using my US carrier “Verizon” for roaming. So I got 200 - 300 MB/sec 3 - 5G connection everywhere in Makkah. However, inside the room, there was practically no cellular service. So I had to go to the corridor or to the lobby to make personal phone calls. I contacted my service provider (Verizon). They said they are using the “Zion” network - I should have a good signal all over Makkah unless the hotel is blocking the service. Then I found out that there was an “STC” antenna disk installed inside the room ceiling. That might be blocking the Zion network. If the hotel is wired with an “STC” antenna blocking other WLANs, they should have mentioned that on their websites or informed guests when check-in. If we had known, we could have bought an STC eSim for $22 (80 SR ) monthly instead of paying $20 daily for 2 US phones for roaming service.