My husband and visited Marrakech for the first time and had an amazing experience. We found our stay absolutely incredible and we would like to thank the staff at Movenpick Hotel for making our stay so wonderful. We already had a deluxe room booked but upon arrival we were pleasantly surprised that we were upgraded to a beautiful luxury suite. This room had a balcony overlooking the swimming pool and a lovely floral terrace which was absolute stunning. The hotel itself is breathtaking and decor is outstanding. The complex itself is huge sporting restaurants, a hairdresser, shops, museum/ gallery, restaurants, bars, cafe/shop and much more. There is never a dull moment in the hotel and everyday we found somewhere new to visit. The bar area both indoor and outside were really relaxing and service was excellent at all times. I loved the music and vibe, it was not too loud and it was very relaxing. Staff were always acknowledging us and ensuring we were comfortable. I felt this touch was very personal and appreciated it as it made the trip extra special. The breakfast was my favourite as there was so much choice and staff always went out of their way to help. We would like to thank Sammi and his team for the most generous hospitality, the service they provided daily was outstanding! The swimming pools were clean and tended to regularly. I have previously mentioned the spa service and how wonderful the massages were, it was hard to leave the complex after feeling so relaxed! Najia has magic hands and made us feel very special! The hotel has taxi’s outside so it’s easy to get around. There’s a really good dessert place opposite the hotel (2 mins walking distance). Concierge staff are really helpful and will arrange excursions, chauffeur service and provide maps and advice/ guidance on restaurants and local attractions. They will also provide money exchange when needed. This service was invaluable for us and it was very much appreciated. It was my husband’s birthday and the staff all ensured he had a great celebration. The little extra touches like the birthday decorations and staff singing Happy Birthday made his day! Things to note- busy seasons means more people and crowded areas in the restaurants and pools. This should be expected and staff try their best to accommodate all. We had no issue with anyone speaking English in fact all staff we spoke with (apart from housekeeping which was understandable broken English) we had no problems at all in communicating. Also, it pays to be nice to staff, they work hard in this hotel and deserve the extra tip! Confirm a price with taxis before getting in, there will be no problem getting around and you don’t have to worry about hidden charges. We could go on about our time at the Movenpick however sadly, like our stay it has to end. We would like to say a very special thank you to the beautiful Lamia for being so kind and helpful, Saad for being so knowledgeable and helpful always ensuring the very best service (and a fully charged power bank!), Anas again for ensuring we were always happy and comfortable, the housekeeping for always keeping us hydrated and our room spotless and finally of course the very sweet Mohammed for making the most amazing Morrocan tea for us! He was so genuine and kind. Good luck with your marriage Mohammed and hope to see you again. Thank you again to all for making our stay so wonderful. We will be recommending the hotel to family and friends and most certainly will visit again! We wish all of you the very best regards!

The hotel is clean and spacious with plenty of sunbeds around the pool areas. Staff are courteous and friendly especially at breakfast, Nouhaila who is so warm and friendly on the reception area for breakfast. Sami the chef is very attentive and friendly to accommodate any dietary needs. Overall this is a lovely hotel it can be busy with clients from the nearby conference centre. However the staff are fantastic with everyone. This was our second visit and hopefully we shall be back. I also visited the spa the staff were knowledgeable and helpful with decisions to my treatment and it was impeccably clean and comfortable. Highly recommend a visit.

Amazing hotel with good service and friendly people. We went to the spa and we had an amazing massage from Naija, she is really nice and friendly. Definitely coming back especially to the spa for the amazing spa for a message from Naija. Highly recommended!!

If 0 stars was an option that would be my choice. my sister and I stayed in Mövenpick Hotels Marrakech for 7 nights and the experience at the hotel was mediocre as a whole. On the last night, 6 hours before we were due to fly home the next morning my sister felt a sharp scratch on her foot, which I found strange as I had the same thing the night before. We investigated the situation and found a thick, long, sharp needle poking through the bed sheet. We took pictures of the needle and immediately went to the lobby to inform a manager. After talking to the general manager, we were laughed at by the staff. To make matters worse, the man we was talking to wasn’t even a general manager and was actually a bar manager. The whole 7 nights we have stayed the bed sheets have not been changed and we had the same bed sheets as the guests before us. We spent 2+ hours trying to get someone to resolve the situation and get a refund for compensation on the hotel and had nothing but disrespect and negligence from everyone we had spoken to. We came back to our room and they hadn’t even bothered to remove the needle we found! I’d recommend anyone that is planning on booking here to not. You will receive bad service and you will sleep in the same bed sheets as the people (s) before you had.

What a amazing stay, from the moment of check in I was greeted with a welcome drink Moroccan tea which was the most delicious I kept going back for more. I was checked in by a young lady who was great, the room was amazing in size and great features, thank you to Abdellatif at reception who also assisted me and the guest relations team annas. The breakfast serving is a must, amazing dishes everyday the Hariri soup was my personal favourite. All the breakfast staff were accommodating and friendly. This was my 2nd time back and definitely wont be my last, Badr the AFOM has done a amazing job with the team providing a amazing service, organising everything for me You will not be disappointed if you book Movenpick, it was so good that I extended my stay and did not want to leave. I cant wait to get back! Thank you for all the team, best hotel in Marrakesh. Best London Wishes, Mohammed